Customer Journey Analytics (CJA) Business Analyst

blueacornici; United States; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k)

Job summary

Blue Acorn iCi is seeking a Customer Journey Analytics Business Analyst to translate reporting needs into actionable analytics requirements within Adobe Customer Journey Analytics. This role supports AA to CJA migration by documenting logic, validating recreation, and ensuring alignment between business expectations and technical implementation.

You will collaborate with analytics teams, developers, and stakeholders to ensure reporting accuracy, usability, and adoption within the CJA

Qualifications

• Experience with Adobe Analytics Workspace.
• Familiarity with CJA reporting concepts.
• Understanding of segments and calculated metrics.
• Exposure to AA→CJA migration initiatives.

Responsibilities

• Capture reporting and measurement requirements with stakeholders.
• Translate questions into analytics use cases and definitions.
• Document project structures, segments and metric definitions.
• Define acceptance criteria for migrated analytics components.
• Validate recreated projects and coordinate with developers.

Skills

Requirements gathering

Translation

Migration analysis

Validation & QA

Documentation

Stakeholder engagement

Cross-team collaboration

Tools

Adobe Analytics Workspace

Adobe Customer Journey Analytics

Job description

Position Overview

The Customer Journey Analytics (CJA) Business Analyst is responsible for translating business reporting and measurement needs into actionable analytics requirements within Adobe Customer Journey Analytics. This role plays a key part in Adobe Analytics (AA) to CJA migration initiatives by documenting reporting logic, validating component recreation, and ensuring alignment between business expectations and technical implementation.

Because migration utilities do not fully translate AA Workspace components into CJA, this role requires strong familiarity with analytics reporting structures and the ability to interpret projects, segments, and calculated metrics so they can be accurately recreated in CJA. The analyst must understand Adobe Analytics configuration concepts — including marketing channels, processing rules, and classifications — to support continuity of measurement.

You will collaborate with analytics teams, developers, architects, and stakeholders to ensure reporting accuracy, usability, and adoption within the CJA environment.

Key Responsibilities

Requirements Gathering & Translation

• Partner with stakeholders to capture reporting and measurement requirements
• Translate business questions into analytics use cases and component definitions
• Document project structures, segment logic, and metric definitions
• Define acceptance criteria for migrated or newly built analytics components

Migration Analysis Support

• Analyze Adobe Analytics Workspace projects for migration readiness
• Identify components requiring manual recreation in CJA
• Support mapping of AA components to CJA equivalents
• Assist in prioritizing migration workloads and validating scope

Validation & Quality Assurance

• Validate recreated projects, segments, and metrics against business expectations
• Perform side‑by‑side output comparisons between AA and CJA
• Identify discrepancies and coordinate resolution with developers
• Support UAT and stakeholder sign‑off

Documentation & Governance

• Maintain migration documentation, mappings, and reporting definitions
• Support governance standards including naming conventions and reuse practices
• Contribute to knowledge sharing and training materials
• Document decision rationales and configuration dependencies

Collaboration & Stakeholder Engagement

• Serve as liaison between business users and technical teams
• Facilitate workshops and walkthroughs for reporting requirements
• Support adoption of CJA through stakeholder enablement
• Communicate migration progress and impacts clearly

Required Skills & Experience

Platform & Analytics Knowledge

• Experience working with Adobe Analytics Workspace
• Familiarity with Customer Journey Analytics reporting concepts
• Understanding of segments, calculated metrics, and project structures
• Exposure to AA → CJA migration initiatives

Adobe Analytics Configuration Awareness

• Marketing channel logic
• Processing rules
• Classifications
• Attribution and reporting interpretation

Analytical & Communication Skills

• Strong requirements gathering and documentation abilities
• Ability to interpret business questions into analytics definitions
• Detail‑oriented validation and QA skills
• Strong stakeholder communication and facilitation abilities

Preferred Qualifications

• Familiarity with Adobe Experience Platform datasets and reporting inputs
• Experience supporting analytics or MarTech transformation initiatives
• Exposure to digital data collection frameworks
• Experience working within enterprise analytics environments

What Success Looks Like

• Clear and actionable analytics requirements documentation
• Smooth migration coordination between business and technical teams
• High stakeholder confidence in reporting accuracy and usability
• Well‑governed, understandable analytics definitions
• Strong adoption of CJA reporting capabilities
• The base salary range for this position is $110,000 – $150,000 annually.

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: [e-mail].

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For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).