Customer Journey Analyst: End-to-End Experience Insights

Apex Systems

Houston (TX)

On-site

USD 85,000 - 120,000

Full time

7 days ago

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Benefits offered by this job

Competitive benefits

Training & development

401K with company match

Job summary

Everforth Apex Systems is hiring a Customer Journey Analyst to map end-to-end journeys, identify friction points, and quantify impacts across onboarding, billing, transfers, and renewals. You will collaborate with Operations, Product, Digital, Billing, Marketing, and Technology to design effective solutions.

The role requires 6–10 years in business analysis, with expertise in data visualization (Power BI), SQL, Python, and Excel, and a Bachelor’s degree in a related field.

Qualifications

6–10 years of experience in business analysis or related fields.
Experience mapping customer journeys and analyzing requirements.
Proficiency with Power BI, SQL, Python, and Excel for analysis.

Responsibilities

Map and maintain end-to-end customer journeys, including onboarding, billing, and renewals.
Analyze feedback, data, call drivers, and digital behavior to identify experience gaps.
Quantify impact and help prioritize improvement opportunities.
Lead cross-functional collaboration with Operations, Product, Billing, and IT.
Support UAT, validation, and post-launch measurement.

Skills

Customer journey mapping

Business analysis

Requirements development

Data visualization

Education

Bachelor's degree in Business, Economics, Information Systems, or a related field

Tools

Power BI

SQL

Python

Excel

Job description

The role requires 6–10 years in business analysis, with expertise in data visualization (Power BI), SQL, Python, and Excel, and a Bachelor’s degree in a related field.

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