Customer IT Support Specialist I

Accreditation Council for Graduate Medical Education; Kansas City (MO); On-site; USD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking organization as an IT Support Specialist, where your expertise will help shape the future of technology solutions. In this dynamic role, you will ensure customers receive timely and effective support across various platforms, including phone, email, and in-person interactions. Your contributions will directly impact the efficiency of IT services, fostering a culture of continuous improvement and collaboration. If you are passionate about technology and customer service, this is an exciting opportunity to make a difference in a cutting-edge environment.

Qualifications

• 5 years of experience in IT support or related field.
• Ability to obtain a U.S. Department of Energy security clearance.

Responsibilities

• Provide customer support and troubleshooting for IT services.
• Assist in evaluating hardware and software for IT support.

Skills

Customer Support

Troubleshooting

Effective Communication

Technical Problem Solving

Education

High School Diploma

Associate's Degree in Computer-Related Field

Tools

ServiceNow

IT Asset Management Tools

Job description

Join the industry leader to design the next generation of breakthroughs.
Innovate to solve the world's most important challenges.

Honeywell is a Fortune 100 company that invents and manufactures technologies to address critical challenges linked to global macrotrends such as safety, security, productivity, global urbanization and energy. With approximately 129,000 employees worldwide, including more than 19,000 engineers and scientists, Honeywell has an unrelenting focus on quality, delivery, value, and technology in everything they make and do. Honeywell has been named a Top 100 Global Innovator for seven years in a row, recognizing the company's global reach of portfolio and invention influence.

In Kansas City, Honeywell Federal Manufacturing & Technologies (FM&T) manages and operates the U.S. Department of Energy/National Nuclear Security Administration's (NNSA) Kansas City National Security Campus. This state-of-the-art engineering, manufacturing and sourcing facility produces a wide array of intricate components to deliver trusted national security products and government services primarily for the NNSA. Honeywell FM&T's culture of integrity, commitment and continuous improvement enables them to deliver responsive, collaborative and innovative management and technology services and products that translate into cutting edge solutions to complex national security issues.

Summary

Responsible for ensuring our customers receive helpful service and timely responses to Information Technology (IT) support requests and questions. This role will focus on creating and maintaining high quality, timely and consistent experiences across all customer support touch points, which can include (but is not limited to): In-Person, Email, chat and phone correspondence, Web-based support, tools/applications/portals, Support documentation/content, Virtual demos/training sessions, and in-person meetings, events, or trainings.

Duties and Responsibilities

• Performs customer support, training, and troubleshooting activities for various IT services.
• Interacts with customers, troubleshoots, and resolves problems related to hardware, software and/or process to the customers' satisfaction via phone, chat, email or in-person.
• Escalates issues that require more detailed analysis to more experienced personnel.
• Receives and records customer inquiries regarding IT-related problems and/or services.
• Notifies customers when problems have been resolved and logs closure entries.
• Assists in evaluating and making recommendations regarding hardware, software, processes, and services that will improve overall IT support for customers.
• Performs Asset Management activities that identify and labelling new IT assets, purchasing of new IT assets, and documentation associated with IT Asset Management tools or systems.
• May perform periodic audits with both internal and external auditors.
• Completes customer support tasks and assignments given by more senior personnel.
• Coordinates assistance from others for highly complex technical support areas.
• Organizes and conducts training activities required for various capabilities in support of business and customer needs.

You Must Have

• 5 years of experience required.
• High School Diploma required.
• Ability to obtain and maintain a U.S. Department of Energy (DOE) security clearance (some positions require additional DOE designations).
• Regular and reliable attendance is an essential function of this job.
• Ability to travel up to 10% of the time.
• Ability to work remote, hybrid, or on-site as directed by management and is determined by the needs of the business .
• United States Citizenship.

FMT2021

We Value

• Associates degree in computer-related field or equivalent IT work experience.
• Demonstrated experience using ServiceNow's ticketing system in a medium to large size company.
• General knowledge of desktop computer systems.
• Beginner to intermediate skills for identifying and resolving technical problems.
• Skill in using operating system software, companion software and utilities.
• Effective communication skills, interpersonal and customer-service skills.
• Some positions within this classification may require unique computer skills.

This job description/job posting is not all inclusive and other duties may be assigned.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

If you require a reasonable accommodation to submit an application, please send an email to our Reasonable Accommodation Support Team at [e-mail] .

To learn more about our benefits and culture follow the link below:
https://www.kcnsc.doe.gov/careers/benefits-culture/

Additional Information:

• Job ID: 2741
• Category: Information Technology
• Level of Experience: Entry-Level
• Posting Location: Kansas City National Security Campus 14520 Botts Road Kansas City, MO, 64147
• Remote Eligibility: On-Site
• Travel Required: 0-10%
• Approved Work States: MO; KS
• Hourly/Salary: Salary