Customer IT Services Leader - Hybrid, Impact & Innovation

Clinical Health Network For Transformation (CHN); Illinois; Hybrid; USD 86,400 - 129,600; Full time

Benefits offered by this job

Health Care Coverage

Flexible Spending Accounts

Paid Time Off Program

Job summary

Clinical Health Network For Transformation (CHN) is seeking a Manager of Customer IT Services to oversee IT support, ensuring customer satisfaction and operational efficiency. This hybrid position requires collaboration with leadership for optimal service delivery and customer satisfaction, focusing on enhancing health equity.

Key responsibilities include managing IT projects and reporting on performance metrics while offering technical support and advocating for client needs. Candidates should have a degree in Computer Science and at least 5 years in IT.

CHN offers competitive pay ranging from $86,400 to $129,600 with a robust benefits package.

Qualifications

• Minimum of 5 years of experience in an IT setting.
• Prior experience as a Service Desk support specialist.
• Demonstrated dedication to Planned Parenthood’s mission.

Responsibilities

• Manage technical support for a designated customer.
• Oversee customer’s IT project portfolio.
• Ensure compliance with CHN policies and standards.

Skills

Problem-solving skills

Communication skills

Technical support

Financial modeling

Customer service

Education

Bachelor’s degree in Computer Science or related field

Tools

Enterprise-level ticketing system

Job description

Clinical Health Network For Transformation (CHN) is seeking a Manager of Customer IT Services to oversee IT support, ensuring customer satisfaction and operational efficiency. This hybrid position requires collaboration with leadership for optimal service delivery and customer satisfaction, focusing on enhancing health equity.

Key responsibilities include managing IT projects and reporting on performance metrics while offering technical support and advocating for client needs. Candidates should have a degree in Computer Science and at least 5 years in IT.

CHN offers competitive pay ranging from $86,400 to $129,600 with a robust benefits package.