Customer Integrations Advisor - Mortgage Insurance

Essent; Radnor (Delaware County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k)

Disability benefits

Job summary

Essent in Radnor, PA is seeking a Customer Integrations Advisor. This position requires managing the integration of Essent Guaranty’s services with partner systems, ensuring reliable data exchange and high-quality customer experience.

The ideal candidate will have over 4 years of experience in mortgage operations and technology integrations. Strong skills in data mapping, communication, and customer service are essential. A competitive salary and comprehensive benefits package, including paid time off and medical insurance, are offered.

Qualifications

• 4+ years of experience in mortgage operations or technology integrations.
• Ability to translate technical concepts for technical and non-technical audiences.
• Exceptional attention to detail with strong auditing skills.

Responsibilities

• Serve as the primary point of contact for external partners.
• Elicit and analyze business requirements and technical specifications.
• Manage and prioritize multiple concurrent integration initiatives.

Skills

Data mapping

Customer service

Mortgage origination workflows

AI tools

Organizational skills

Education

Bachelor’s degree in Business, Information Systems, Technology, Finance, or related field

Tools

Microsoft Office applications

Loan Origination Systems (LOS)

Product and Pricing Engines (PPE)

Point of Sale (POS) platforms

Job description

Description

Essent Group Ltd. (NYSE: ESNT) is a Bermuda-based holding company that serves the housing finance industry by offering private mortgage insurance, reinsurance, risk management products and title insurance and settlement services to mortgage lenders, borrowers, and investors to support homeownership. We are focused on managing risk and dedicated to serving as a strong and fair counterparty. As a company, we bring strong private capital and a commitment to risk management to the mortgage insurance industry.

Title

Customer Integrations Advisor

Location

Radnor PA (Fully in-office)

This is an individual contributor position that works under limited supervision and is responsible for supporting the successful integration of Essent Guaranty’s services with external partner systems, including Loan Origination Systems (LOS), Product and Pricing Engines (PPE), Point of Sale (POS) platforms, and direct customer integrations. The role serves as a key liaison between external partners and internal technology teams, ensuring accurate, efficient, and reliable data exchange while delivering high quality customer experience.

Responsibilities

• Serve as the primary point of contact for external partners throughout the end‑to‑end integration lifecycle, providing clear communication, coordination, and support.
• Elicit, analyze, and translate business requirements and technical specifications between partner organizations and internal IT teams.
• Perform detailed data mapping, validation, and audit activities to ensure data accuracy, completeness, and integrity across integration workflows.
• Manage and prioritize multiple concurrent integration initiatives, assessing business impact and ensuring timely and accurate delivery.
• Apply mortgage origination, credit policy, and pricing knowledge to troubleshoot and resolve integration‑related issues.
• Leverage AI‑enabled tools and agent‑based workflows to improve integration efficiency, data quality, anomaly detection, and overall throughput.
• Perform other duties as assigned by management.

Qualifications

• Bachelor’s degree in Business, Information Systems, Technology, Finance, or a related field, or equivalent combination of education and experience.
• 4+ years of experience in mortgage operations, technology integrations, financial services systems, or a related role involving data mapping and partner coordination.
• Ability to work with external partners across varying schedules and time zones as needed.
• Occasional work outside of normal business hours during critical integration milestones.
• Strong knowledge of mortgage loan origination workflows, business rules, and pricing methodologies.
• Working knowledge of partner‑facing platforms including LOS, POS, and PPE systems.
• Experience applying AI tools or AI agents to improve data mapping, validation, and integration efficiency.
• Exceptional attention to detail with strong auditing and validation skills.
• Ability to translate technical concepts for both technical and non‑technical audiences.
• Strong organizational and time‑management skills with the ability to manage multiple priorities.
• Customer‑focused mindset with a commitment to high‑quality service delivery.
• Ability to work effectively both independently and as part of a cross‑functional team.
• Proficient with standard business and collaboration tools such as Microsoft Office applications.

Our commitment to your success is enhanced by a competitive salary and comprehensive benefits package including paid time off, medical, dental, vision, 401(k) and disability benefits. We work to maintain a positive environment for our employees, where people can learn and grow with the company. Essent is an Equal Opportunity Employer.