Customer Integration Engineer

Wayve; Ogle Township (PA); Hybrid; USD 81,000 - 128,000; Full time

Job summary

Wayve is seeking a Customer Integration Engineer to support customers through development and validation of our autonomous driving technology. You will diagnose issues on development vehicles, coordinate with customer vehicle teams and Wayve engineers, and independently resolve complex technical problems.

You will understand vehicle networks (CAN, Ethernet) and APIs, while traveling as needed to customer sites. The role blends in-office collaboration with field diagnostics.

Qualifications

• Strong problem-solving skills and analytical thinking.
• Proven ability to lead investigations into platform or vehicle issues in collaboration with internal and customer teams; extensive hands-on experience with development vehicles.
• Proficiency with diagnostic and calibration tools (e.g. CANape or similar).
• Familiarity with terminal usage and a willingness to develop basic programming skills.
• Solid understanding of vehicle communication protocols (CAN, Ethernet) and automotive system architectures.
• Practical experience working in an automotive environment, ideally with a track record of bringing products to production.
• Excellent communication and interpersonal skills for effective collaboration with both customers and internal teams.
• Willingness to travel as required.

Responsibilities

• Provide hands-on technical support to customers throughout the development and validation process.
• Serve as the bridge between customer vehicle integration teams and Wayve’s internal engineering teams.
• Troubleshoot and resolve technical issues related to our technology independently.
• Escalate complex or critical issues to the appropriate internal stakeholders.
• Develop deep understanding of customer systems and APIs (e.g. drive-by-wire) to effectively guide internal teams.
• Maintain a system-level perspective to identify root causes, whether vehicle-based or software-related.

Skills

Problem solving

Investigations leadership

Vehicle communication protocols

Automotive systems

Communication skills

Willingness to travel

Hands-on development vehicles

Tools

CANape

Job description

The Role

In this role, you will play a critical part in supporting our customers throughout the entire development lifecycle, from the initial integration phase to the final validation of our technology. You will ensure that customers receive responsive, high-quality technical support and work closely with both our clients and internal engineering teams to ensure seamless integration of our technology into their vehicles.

Located near our customers, you will be in a prime position to perform rapid diagnostics, identify issues in real time, and collaborate directly with customer engineering teams. This proximity allows you to maintain a holistic understanding of the system and effectively distinguish between vehicle-related issues and those specific to the Wayve AI Driver.

Key Responsibilities:

• Provide hands‑on technical support to customers throughout the development and validation process

• Serve as the bridge between customer vehicle integration teams and Wayve’s internal engineering teams

• Troubleshoot and resolve technical issues related to our technology independently

• Escalate complex or critical issues to the appropriate internal stakeholders

• Develop deep understanding of customer systems and APIs (e.g. drive‑by‑wire) to effectively guide internal teams

• Maintain a system‑level perspective to identify root causes, whether vehicle-based or software‑related

About you

In order to set you up for success as a Customer Integration Engineer at Wayve, we’re looking for the following skills and experience.

• Strong problem‑solving skills and analytical thinking

• Proven ability to lead investigations into platform or vehicle issues in collaboration with internal and customer teams
  Extensive hands‑on experience with development vehicles

• Proficiency with diagnostic and calibration tools (e.g. CANape or similar)

• Familiarity with terminal usage and a willingness to develop basic programming skills

• Solid understanding of vehicle communication protocols (e.g. CAN, Ethernet) and automotive system architectures

• Practical experience working in an automotive environment, ideally with a track record of bringing products to production

• Excellent communication and interpersonal skills for effective collaboration with both customers and internal teams

• Willingness to travel as required

This is a full‑time role based in our office in Leonberg. At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home. We operate core working hours so you can determine the schedule that works best for you and your team.

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