Customer Intake Specialist - Extended Coverage Representative

Medical Guardian; Northern (KY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health care plan

Paid time off

Disability insurance (short/long)

401k retirement plan

Job summary

MedScope, a division of Medical Guardian, seeks an organized Customer Intake Associate to input orders received by phone, fax, or email. You will verify details, contact customers or referrers, and navigate healthcare portals to locate needed information for processing in our system.

Responsibilities include updating records, canceling accounts, and handling daily calls and emails. This role requires HIPAA compliance, teamwork across departments, and a flexible schedule with evening coverage.

Qualifications

• Must be legally authorized to work in the United States.
• Minimum associate degree in healthcare-related field.
• Proficient in Microsoft Office applications.
• Typing speed of at least 40 WPM.
• Detail-oriented with accurate data entry.

Responsibilities

• Input new orders from phone, fax, or email.
• Verify order information and communicate with customers or referrers.
• Navigate healthcare portals to locate customer records.
• Enter orders into customized system and update records.
• Cancel customer accounts and handle inquiries via calls and emails.
• Support extended evening shift for national partnerships.

Skills

Data entry

Microsoft Office

HIPAA knowledge

Communication

Education

Associate degree in healthcare

Tools

Microsoft Office Suite

Job description

MedScope(a division of Medical Guardian) is a fast-paced and rapidly growing health and safety company. We are seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email. Registration duties include verifying information contained on the order form; communicating directly with either the customer or the referring source as needed; navigating varying healthcare portals to find customer information needed during the Intake process; entering the order and all relevant information into our customized system; correcting existing customer records when notified of changes; cancelling customer accounts; answering calls and emails daily from both customers and care managers.

Ability to work as part of a team, across varying departments a must. Compliance with HIPAA guidelines required, as there will be handling of confidential health information.

This position follows an extended schedule that differs from the standard 9:00 AM - 5:00 PM ET shift worked by the rest of the team. The first 5 to 5.5 hours will overlap with standard team hours, while the remaining portion of the shift is dedicated to supporting our expanding national partnerships that require evening phone coverage. This includes answering inbound calls from members who wish to opt in to eligible Medicare Advantage services. When not on calls, the representative will complete standard intake processing tasks, including email and fax order entry. While this role may eventually expand to include additional extended-coverage team members, the current extended-hours time slot will be staffed by two people. Both team members must be able to work independently and maintain productivity during evening hours with limited or no direct managerial support.

This is a full-time position requiring a daily schedule of 12:00 PM - 8:00 PM EST.Please note that up to the first 30 days of employment will require a traditional 9:00 AM - 5:00 PM EST schedule to allow for proper onboarding and training.

Hourly rate: $21/hour

Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.

Tasks:

• Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc.
• Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database
• Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders
• Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order
• Making necessary changes to existing customer records, and cancelling service when needed
• Answering phone calls and emails daily

• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
• Minimum associate degree in healthcare related field (preferred)

• Proficiency in the Microsoft Office suite of applications required
• Ability to type at least 40 WPM
• Must complete daily tasks assigned
• Must be detail oriented
• Ability to adapt to changes

Behavioral Requirements:

• Intelligent individual with excellent oral and written communication skills
• Critical thinker - ability to decipher when things are missing or incorrect
• Accurate and organized - heavy data entry of important information
• Friendly phone demeanor - will be in direct contact with both customers and referring sources
• Team player - will work on the Intake team as well as with other departments daily
• Punctual and reliable with a professional appearance and demeanor

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)