Customer Insights Program Manager

Aston Carter; United States; Remote; USD 73,000 - 74,000; Full time

Job summary

Aston Carter seeks a Customer Insights Program Manager to drive cross-functional initiatives focused on customer feedback, stakeholder engagement, and process improvements within a large tech environment. This role requires onsite work in Seattle or Bellevue as needed.

You will coordinate multiple projects, partner with Marketing, QA, Product Management, and Customer Insights teams, and translate data into actionable business outcomes for leadership.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 4-7 years of experience in Project Management, Program Management, or a related field.
• Strong stakeholder management experience with the ability to confidently engage and influence cross-functional partners.
• Proven experience coordinating projects across multiple teams and business functions.
• Experience working with data, reporting, and basic analytics to support business decision-making.
• Advanced proficiency with Microsoft Excel.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently with minimal guidance and take ownership of deliverables.
• Demonstrated ability to explain findings, communicate project outcomes, and present recommendations to stakeholders.

Responsibilities

• Lead and coordinate multiple projects and programs simultaneously, ensuring timely delivery and successful outcomes.
• Partner with cross-functional stakeholders including Marketing, QA, Product Management, and Customer Insights teams.
• Track project milestones, establish timelines, assign responsibilities, and monitor progress against objectives.
• Prepare and present project status updates, executive summaries, and progress reports to leadership.
• Drive operational improvements and process optimization initiatives that enhance team efficiency and effectiveness.
• Collaborate with internal stakeholders to gather business requirements, align priorities, and remove project roadblocks.
• Support customer feedback and insights initiatives, including survey programs and VOC activities when applicable.
• Analyze and interpret data, metrics, and reporting outputs to identify trends and provide recommendations.
• Ensure projects remain aligned with organizational goals and customer experience objectives.
• Influence stakeholders and drive results through strong communication, collaboration, and relationship-building skills.

Skills

Stakeholder management

Project coordination

Data analytics

Microsoft Excel

Communication

Problem solving

Independent work

Presenting findings

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Job description

Hiring a Customer Insights Program Manager for a large tech company in Seattle! Must be able to go onsite as needed in Seattle or Bellevue.

Job Description

We are seeking a Customer Insights Program Manager to drive cross-functional initiatives focused on customer feedback, stakeholder engagement, operational excellence, and continuous process improvement. This role is ideal for an experienced project/program management professional who excels at coordinating multiple stakeholders, managing complex initiatives, and translating data-driven insights into actionable business outcomes.

The successful candidate will serve as a key liaison across internal teams, ensuring projects progress efficiently while helping improve customer insights programs, reporting processes, and team operations. This position requires strong stakeholder management, project coordination, and the ability to work autonomously in a fast-paced environment.

Key Responsibilities

• Lead and coordinate multiple projects and programs simultaneously, ensuring timely delivery and successful outcomes.
• Partner with cross-functional stakeholders including Marketing, Quality Assurance (QA), Product Management, and Customer Insights teams.
• Track project milestones, establish timelines, assign responsibilities, and monitor progress against objectives.
• Prepare and present project status updates, executive summaries, and progress reports to leadership.
• Drive operational improvements and process optimization initiatives that enhance team efficiency and effectiveness.
• Collaborate with internal stakeholders to gather business requirements, align priorities, and remove project roadblocks.
• Support customer feedback and insights initiatives, including survey programs and Voice of Customer (VOC) activities when applicable.
• Analyze and interpret data, metrics, and reporting outputs to identify trends and provide recommendations.
• Ensure projects remain aligned with organizational goals and customer experience objectives.
• Influence stakeholders and drive results through strong communication, collaboration, and relationship-building skills.

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• 4-7 years of experience in Project Management, Program Management, or a related field.
• Strong stakeholder management experience with the ability to confidently engage and influence cross-functional partners.
• Proven experience coordinating projects across multiple teams and business functions.
• Experience working with data, reporting, and basic analytics to support business decision-making.
• Advanced proficiency with Microsoft Excel.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently with minimal guidance and take ownership of deliverables.
• Demonstrated ability to explain findings, communicate project outcomes, and present recommendations to stakeholders.

Preferred Qualifications

• Experience supporting customer insights, Voice of Customer (VOC), customer feedback, or survey-based programs.
• Survey creation, survey analytics, or customer research experience.
• Experience within a consumer products, technology, e-commerce, or similar fast-paced environment.
• PMP, CAPM, Agile, or related project management certifications are beneficial.

Job Type & Location

This is a Contract position based out of Seattle, WA.

Pay and Benefits

The pay range for this position is $53.00 - $54.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Seattle, WA.

Application Deadline

This position is anticipated to close on Nov 17, 2026.

Workplace Type

This is a fully remote position.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.