Customer Insights - Manager

CVS Health; Woonsocket (RI); On-site; USD 66,000 - 146,000; Full time

Job summary

A leading health solutions company is seeking a Customer Insights Manager to uncover and synthesize customer attitudes related to pharmacy services. The role involves collaborating with business partners to plan and execute insightful research, ensuring actionable results that drive business decisions.

Benefits

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings

Tuition assistance

Qualifications

• 5+ years of experience in customer research.
• Strong analytical skills required.

Responsibilities

• Develop research plans for project teams.
• Coordinate with external suppliers for research.
• Synthesize insights into actionable stories.

Skills

Analytical Skills

Project Management

Communication

Education

Bachelor’s Degree

Job description

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Join to apply for the Customer Insights - Manager role at CVS Health

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

In this role, you are primarily responsible for uncovering and synthesizing customer attitudes and perceptions related to various aspects of the retail pharmacy business. You may also be responsible for ‘owning’ insights for specific parts of the business and customer (ex. Immunizations, OTC medication, etc.)

You will work with business partners to understand objectives and context. Then, you will help plan actionable, insightful, timely, and cost-effective studies to uncover the relevant customer truths, and partner with research suppliers to execute the work. Learning plans may include a variety of methodologies and data sources (e.g., custom quant surveys, focus groups, ongoing trackers, syndicated data synthesis, reviewing historical documents, etc.). Upon completion of research, you will synthesize the insights into a comprehensive and actionable story.

Responsibilities

• Collaboratively develop research plans to address needs of project and brand teams with input from supervisor. Successful research project management; development of and adherence to timelines and cost targets.
• Use your understanding of the pharmacy consumer to actively participate in multifunctional team discussions and initiatives, identifying opportunities for teams to act on those insights and reduce the risk of business decision making.
• Coordinate multiple external suppliers on design alternatives, executional conflicts, and analytical options, and provide actionable results and effective business judgment and decisions.
• Identify and promote innovative market research processes or opportunities in new research methodologies, resource allocations (time, money), and effective research plan problem solving.
• Seek to learn and master new consumer research methodologies from outside suppliers, from Senior Manager, and from research consultants. Participate in collaborative problem solving.
  
  

Required Qualifications

• 5+ years of experience helping to design, plan, analyze and execute successful qualitative and/or quantitative customer research across a variety of methodologies that meets business partner objectives. Demonstration of strong analytical skills.
  
  

Preferred Qualifications

• Related experience in Retail, Pharmacy or CPG industry
• Be proactive and a self-starter when approaching your work
• Have a high attention to detail
• Have strong project management skills
• Be comfortable with a fast-paced, deadline-oriented environment
• Be adaptive to real-time change in strategy and scope, and able to pivot accordingly
• Have strong written and verbal communication skills
  
  

Education: Bachelor’s degree or equivalent (HS Diploma and 4 years of experience) required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
  
  

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/13/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Hospitals and Health Care

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