Customer Insights & Experience Manager

Bloomingdale's; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Life insurance

PTO accruals

Holidays

Job summary

Bloomingdale's is seeking a Manager for Voice of Customer Programs to lead and optimize customer feedback initiatives. This role focuses on qualitative and quantitative research, ensuring effective collaboration to enhance customer experience strategies.

Ideal candidates will have 6-8 years of experience in customer feedback management, with expertise in tools like Medallia or Qualtrics. Strong analytical and communication skills are required. Benefits include 401k and medical insurances.

Qualifications

• 6-8 years of experience in customer research or feedback program management.
• Proficiency in both qualitative and quantitative research design and execution.
• Strong project management and stakeholder engagement skills.

Responsibilities

• Lead customer feedback programs and deliver actionable insights.
• Drive end-to-end planning and execution of research projects.
• Collaborate on strategic planning processes integrating customer insights.

Skills

Trend Analysis and Research

Data Analytics

Creative Presentation

Communication and Collaboration

Project Management

Customer Focus and Storytelling

Technical Proficiency

Leadership and Ownership

Tools

Adobe Creative Suite

Excel

PowerPoint

Figma

Canva

Medallia

Qualtrics

Job description

Bloomingdale's is seeking a Manager for Voice of Customer Programs to lead and optimize customer feedback initiatives. This role focuses on qualitative and quantitative research, ensuring effective collaboration to enhance customer experience strategies.

Ideal candidates will have 6-8 years of experience in customer feedback management, with expertise in tools like Medallia or Qualtrics. Strong analytical and communication skills are required. Benefits include 401k and medical insurances.