Customer Insights Analyst: AI-Driven CX & Analytics

Assurant; United States; Remote; USD 60,000 - 99,000; Full time

Job summary

Assurant is seeking a Customer Insights Analyst to turn customer and employee data into actionable insights that enhance experiences in Canada. You’ll use SQL, Power BI, AI tools, and Voice of Customer data to identify trends and support experience improvements with partners across business, customer service, claims, digital, product, and technology.

You will analyze data, build dashboards, and translate findings into clear recommendations for technical and non-technical audiences, while

Qualifications

• Bachelor’s degree or equivalent proficiency with strong portfolio.
• At least 1 year in data-driven or CX role; relevant projects or certifications valued.
• Proficiency in SQL and/or Power BI or similar BI tools.
• Exposure to Python, R, JSON, XML, DAX, or similar data formats; basic statistics knowledge.
• Fluency with AI tools (Copilot, ChatGPT, Claude) for analysis and drafting.
• Familiarity with CRM and survey platforms (Salesforce, InMoment, Medallia, Qualtrics).
• Ability to work with structured and unstructured data; clear communication; cross-team collaboration.

Responsibilities

• Analyze customer and employee experience data to identify trends and improvement opportunities.
• Monitor Voice of Customer surveys for performance, anomalies, and data quality; support launches.
• Build and maintain dashboards and reporting using SQL, Power BI, AI analytics, and other tools.
• Combine insights from multiple streams to uncover cross-channel patterns.
• Use AI, text mining, statistics, and audits to accelerate analysis and form hypotheses.
• Prepare stakeholder readouts, research findings, and business cases for improvements.
• Collaborate with cross-functional partners and vendors in agile Experience initiatives.

Skills

SQL

Power BI

AI tools

Voice of Customer data

Python

R

JSON

XML

DAX

Salesforce

InMoment

Medallia

Qualtrics

Education

Bachelor’s degree or equivalent proficiency

Tools

SQL

Power BI

Python

R

JSON

XML

DAX

Salesforce

InMoment

Medallia

Qualtrics

Job description

Assurant is seeking a Customer Insights Analyst to turn customer and employee data into actionable insights that enhance experiences in Canada. You’ll use SQL, Power BI, AI tools, and Voice of Customer data to identify trends and support experience improvements with partners across business, customer service, claims, digital, product, and technology.

You will analyze data, build dashboards, and translate findings into clear recommendations for technical and non-technical audiences, while