Customer Insights Analyst

Talantir; United States; Remote; USD 84,000 - 126,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA and FSA options

Life and Disability coverage

Voluntary insurance

401(k) with company match

Referral Bonus Up to $500

Paid Time Off

Employee Assistance Program

Safe and clean work environment

Job summary

OnTrac is seeking a Customer Insights Analyst to empower commercial and operations teams with clear, reliable reporting. You will partner with the BI team to define dashboard requirements, validate data accuracy, and standardize KPI definitions across customer portfolios.

You will translate business questions into KPIs, build performance narratives, and deliver insights that explain what’s happening, why, and what actions are needed next.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years of analytics/BI experience.
• Proficiency with BI platforms (Power BI or Tableau) to interpret dashboards and shape insights.
• Working knowledge of SQL and ability to validate data with technical teams.
• Experience translating business questions into analytical requirements and KPI frameworks.
• Travel up to 5%.

Responsibilities

• Define and validate reporting with the BI team to scope dashboard requirements and ensure data accuracy.
• Translate business needs into KPIs and consistent visuals.
• Support forecasting and modeling, interpreting trends and drivers for decision making.
• Improve data quality and governance by documenting definitions and reconciling anomalies.
• Streamline reporting workflows and implement BI automation.
• Deliver ad hoc analyses for strategic initiatives and executive reviews.

Skills

Analytical thinking

KPI development

Data storytelling

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Power BI

Tableau

SQL

Job description

Customer Insights Analyst

Location: Remote

Salary: $84,000-$126,000

Employment Logistics

The Customer Insights Analyst equips commercial and operations teams with clear, reliable reporting that improves decision quality and performance alignment. The role partners with the BI team to define dashboard and scorecard requirements, validate data accuracy, and standardize metric definitions across customer portfolios. Working closely with Customer Enablement Managers and cross functional partners, the Analyst translates business questions into KPIs, builds performance narratives, and delivers insights that explain what’s happening, why, and what to do next. Success looks like trusted, consistent reporting, tighter forecasting and performance visibility, and streamlined reporting workflows that scale.

Unpacking the Benefits

• Medical, Dental, and Vision insurance; HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Paid Time Off including Holiday pay
• Employee Assistance Program & a Safe and clean work environment

The Must-Haves

• Bachelor’s degree or equivalent experience
• 3–5 years of experience in analytics, business intelligence, or a related field (e.g., logistics, supply chain, e commerce)
• Proficiency with BI platforms (Power BI or Tableau) to interpret dashboards, shape insights, and recommend enhancements
• Working knowledge of SQL (or proven ability to partner with technical teams to validate data and shape queries)
• Experience translating business questions into analytical requirements and KPI frameworks
• Travel up to 5%

Your Mission in Motion

• Define and validate reporting: Partner with the BI team to scope dashboard requirements, validate data accuracy, and ensure reports are clear, actionable, and aligned to standard definitions.
• Translate business needs into KPIs: Convert questions from Customer Enablement and commercial stakeholders into analytical requirements, measurable metrics, and consistent visuals.
• Support forecasting and modeling: Identify key inputs, interpret trends and drivers, and translate results into guidance for site, portfolio, and network decision making.
• Improve data quality and governance: Document metric definitions and assumptions, reconcile anomalies, and advance standardized, consistent reporting.
• Streamline and automate workflows: Identify opportunities to simplify reporting processes and implement automation with BI partners.
• Deliver targeted analysis: Conduct ad hoc analyses for strategic initiatives, executive reviews, and operational improvement; present insights succinctly for business audiences.

Paving your way to your success

• You communicate clearly and concisely, turning complex data into business ready narratives, visuals, and recommendations.
• You apply structured analytical methods to uncover trends, anomalies, and root causes, linking insights to actions and outcomes.
• You collaborate effectively with Customer Enablement, Operations, Finance, Sales, BI, and Data partners to align metrics and expectations.
• You value standards and consistency, driving metric governance, documentation discipline, and data quality validation to ensure trusted reporting.
• You are organized, detail oriented, and curious, comfortably managing multiple priorities in a fast paced environment while focusing on accuracy, usability, and commercial impact.

OnTrac is proud to be an Equal Opportunity Employer

OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace.

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.