Customer Insights Analyst

Bright Horizons; Massachusetts; Remote; USD 55,000 - 65,000; Full time

Job summary

Bright Horizons is seeking a Customer Insights Analyst to work remotely. The role involves analyzing customer experience data, managing survey reporting, and providing insights to improve services. Candidates should possess strong analytical skills and a relevant degree, with a collaborative approach to problem-solving.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability insurance

Paid holidays and vacation time

Qualifications

• A minimum of 1 year of experience in an Analytics, Insights, or survey/dashboard creation role.
• Experience with creating and analyzing customer experience surveys.

Responsibilities

• Owns customer experience survey reporting and analysis through dashboards.
• Acts as a research/analysis subject matter expert for Customer Insights.

Skills

Analytical skills

Problem-solving skills

Critical thinking skills

Communication skills

Education

Bachelor's Degree in Analytics, Math, Research, or a related field

Tools

Qualtrics

Excel

Job description

The Customer Insights Analyst works with the Customer Insights Team to evaluate and analyze our customerexperiencesurveystocreatevisualizationsandreportingthatcarriesthecustomer'svoiceto the organization. This role requires a passion for data, analytical skills, and customer obsession to identify themes, trends and actionable insights from our customer experience surveys for multiple services across Bright Horizons. Experience in survey development/research and best practices are necessary to share in the end-to-end research process. This position will be part of a fast-paced, collaborative team and must be able to manage multiple time-sensitive projects.

This is a Remote position available in the United States.

Bright Horizons is trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Responsibilities

• Ownscustomerexperiencesurveyreportingandanalysisthroughcreationandmaintenanceof resultsdashboards,reporting,andone-offanalysesformultipleservice lines

• Actsasaresearch/analysissubjectmatterexpertandresourceforCustomer Insights

• Understandscontextofdataandappropriateuses

• Monitor,measureandprovidefeedbackonsurveysandreportperformance

• PerformsbasicdatatransformationsinExcel

• Supportsresearchdevelopmentandend-to-endsurveyprocess.

• Monitorshealthofsurveysandbringsissuestoleadership

• Workswithstakeholdersandendusersofdashboards/reportingtocommunicateinsightsand ensure understanding

• Developandmaintainaworkingknowledgeofcompanyoperations

• Workscollaborativelywithotherdepartmentstoidentifyimprovementsto reports

• Exercisesauthoritytosendandanalyze surveys

MinimumRequirements

• A minimumof1 yearof experience in an Analytics, Insights, or survey/dashboard creation role

• Bachelor'sDegree in Analytics,Math,Research, or a related field, 3 years of additional relevant experience considered in lieu of degree

AdditionalJob Requirements

• ExperiencewithQualtricsCustomerExperiencePlatform

• Stronganalytical,problemsolving,andcriticalthinkingskills

• Abilitytoprioritizeandmanagemanycompetingdemands,andthriveinafast-paced environment

• Excellentwrittenandverbalcommunicationskills

• CustomerExperiencemindset

• Abilitytoself-checkownworkandcorrect errors

• StrongskillsinExcel,includingsorting,filtering,andbasicformulacreationanduse

• Abilitytolearnnewsystemsquicklyrequired

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Compensation

The annual salary for this position is between 55,000 - 65,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical, dental, and vision insurance

· 401(k) retirement plan

· Life insurance

· Long-term and short-term disability insurance

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 80hours of vacation time per year based on full-time schedule(vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Deadline to Apply:

This posting is anticipated to remain open until 4/9/2025.

Compensation: $55,000-$65,000

Life at Bright Horizons:

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.