Customer Implementation Specialist

Inclusively; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

A technology and insurance partner seeks a Customer Implementation Specialist to manage implementation projects and build strong client relationships. Ideal candidates will have over 3 years of relevant experience, especially in the insurance industry, and a Bachelor’s degree. The role focuses on delivering exceptional service through effective communication and technical support. This full-time position offers a salary range of $55,000 to $75,000 annually and is primarily remote.

Qualifications

• 3+ years of project management or software implementation experience, preferably in the insurance industry.
• Proven ability to manage complex projects involving data migration and system integrations.

Responsibilities

• Manage complex solution implementation projects from planning through execution.
• Build strong relationships with clients and set clear expectations.
• Assist clients with product-related configuration decisions and troubleshoot issues.
• Support data migrations ensuring accuracy and seamless integration.
• Collaborate with internal teams to optimize workflows.

Skills

Project management

Software implementation

Communication skills

Analytical problem-solving

Education

Bachelor’s degree or equivalent work experience

Tools

MS Office

Job description

Join to apply for the Customer Implementation Specialist role at Inclusively

This range is provided by Inclusively. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $75,000.00/yr

Inclusively is partnering with an insurance technology company to hire an Customer Implementation Specialist. Please note: this role is NOT an internal position with Inclusively but with the partner company.

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

Position Overview

We’re searching for a Customer Implementation Specialist to join our Onboarding & Success Services team in a remote role. To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

What You’ll Do

• Own the Implementation Process: Manage complex solution implementation projects from planning through execution, ensuring all milestones are met on time and within scope.
• Lead Customer Engagement: Build strong relationships with clients, set clear expectations, and communicate effectively.
• Deliver with Precision: Demonstrate exceptional attention to detail—because the little things matter to our clients and make the difference between good and great.
• Drive Technical Excellence: Assist clients with product-related configuration decisions, troubleshoot advanced technical issues, and maintain expert-level knowledge of the company's products.
• Support Data Migrations: Support data migrations for clients in our mergers & acquisitions program, ensuring accuracy, integrity, and seamless integration during high-impact transition.
• Collaborate Across Teams: Partner with internal stakeholders to optimize workflows and contribute to process improvements that enhance efficiency and scalability.
• Champion Quality & Innovation: Identify opportunities for improvement, mentor team members, and lead initiatives that elevate customer experience and departmental performance.

We’re Excited to Learn More About You

Your experience may include:

• 3+ years of project management or software implementation experience (insurance industry experience is a plus).
• Proven ability to manage complex projects involving data migration and system integrations.
• Bachelor’s degree or equivalent work experience.

You may have other skills or credentials, including:

• Advanced troubleshooting for product installation and configuration.
• Proficiency with MS Office and strong analytical/problem-solving skills.
• Experience with data conversions and system integrations.
• Exceptional communication, leadership, and organizational skills.
• Ability to prioritize independently, manage stress, and maintain composure under pressure.

Salary $55,000 – $75,000 Anually

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology and Project Management
• Industries: Insurance and Technology, Information and Media