Customer Growth & Service Specialist

Ryan Fagerstrom - State Farm Agent; Pelham (AL); On-site; USD 38,000 - 60,000; Full time

Job summary

Ryan Fagerstrom - State Farm Agent is seeking an Account Representative to support daily operations and customer success. You will grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments, marketing relevant products and services.

You will develop leads, schedule appointments, build relationships, and deliver prompt, friendly service. A Property & Casualty license is preferred; prior sales or customer-service experience is valued.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer service

Communication skills

Relationship management

Customer needs anticipation

Job description

Ryan Fagerstrom - State Farm Agent is seeking an Account Representative to support daily operations and customer success. You will grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments, marketing relevant products and services.

You will develop leads, schedule appointments, build relationships, and deliver prompt, friendly service. A Property & Casualty license is preferred; prior sales or customer-service experience is valued.