Customer Fulfillment Specialist - Parts & Tech Support

Rosebud Communications Inc

Lenexa (KS)

On-site

USD 36,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Full benefits package

Job summary

South Western Communications is seeking a Customer Service – Product Fulfillment specialist in Lenexa, KS. This full-time, salary-exempt role supports parts inquiries, pricing, and order processing with strong emphasis on accuracy and customer satisfaction.

You will collaborate with warehouse and tech support teams, manage multiple tasks, and stay informed on product lines and system technologies to deliver timely, helpful service. A two-year degree or related CS experience is required.

Qualifications

Two-year degree or related customer service experience.
Strong management and organizational skills.
Excellent verbal and written communication skills and interpersonal skills.
Sales/Customer Service experience a plus.
Understanding of electronic systems used in healthcare and related fields.

Responsibilities

Respond promptly and professionally to customer inquiries regarding parts, availability, pricing, and compatibility.
Provide accurate product information, recommendations, and technical support as needed.
Accurately process customer orders in the system, ensuring all details are correct and complete.
Track orders from initiation through delivery, proactively communicating status updates to customers.
Collaborate with internal teams (e.g., warehouse, procurement, technical support) to ensure seamless service delivery.
Communicate customer feedback and recurring issues to management for continuous improvement.
Stay updated on product lines, new releases, and technical information to provide informed support.
Participate in ongoing training related to customer service best practices and product knowledge.
Travel: Occasional out of town travel required.