Customer Fulfillment Rep

Gexpro Services; Livermore (CA); Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

Flexible Spending Accounts

401(k) with match

Paid holidays and PTO

Descripción de la vacante

Gexpro Services in Livermore, CA is seeking a Customer Fulfillment Representative to coordinate warehouse operations and manage customer orders with accuracy and timeliness.

You will bridge customer service, warehouse, and sales support, ensuring orders are fulfilled efficiently while maintaining safety and quality standards. Benefits include medical, dental, vision, life, FSA, 401(k) with match, and paid time off.

Formación

• High school diploma or GED required.
• Valid driver’s license preferred.
• Ability to stand for long periods and lift up to 50 lbs.

Responsabilidades

• Coordinate all warehouse operations including delivery scheduling and inbound/outbound processes.
• Provide customer account management: order entry, inquiries, status, inventory checks, and transportation management.
• Handle tactical inquiries: processing POs and shipping confirmations.
• Use WMS and IT systems to manage inventory and shipping tasks.
• Transport and stock inventory at off-site locations up to 3 times per week.
• Use RF scanner to confirm bin quantities and help with QAD uploads.
• Promote a culture of safety and address safety concerns promptly.
• Assist Program Manager with sales support as needed.

Conocimientos

High school diploma

Driver's license

Time management

Communication skills

Microsoft Office

Overtime ability

Customer service

Warehouse experience

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Livermore Full Time Manual Labor Livermore, CA, US

Salary Range: $25.00 To $25.00 Annually

Company Overview:

Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM’s with their engineered production material specifications, fulfillment, and quality requirements.

Customer Fulfillment Representative Benefits:

Gexpro Services offers a comprehensive benefits package that includes:

• Competitive compensation
• Medical, dental, vision, life insurance and pet insurance
• Flexible Spending Accounts
• Employee assistance program and Health wellness programs
• 401(k) immediately with a competitive match
• Several paid holidays and paid time off that includes personal, sick and vacation time.

The Customer Fulfillment Representative will serve as the interface between the company and customers. They are responsible for ensuring that customers’ orders are fulfilled in a timely and satisfactory manner. This position will cross between customer service, warehouse operations and sales support with the following responsibilities:

• Lead and coordinate all warehouse operations including delivery scheduling, inbound and outbound processes, safety requirements, and special customer requirements.
• Provides customer account management which may include, but is not limited to, order entry, order inquiry, order status, inventory inquiries, customer fulfillment and transportation management to analyze and resolve customer needs.
• Manages tactical customer inquiries such as processing purchase orders and communicating shipping confirmation.
• Utilize WMS and other IT systems to manage inventory and complete the shipping, receiving, picking, and putting away of parts and customers' order.
• Use the company vehicle to transport and stock, inventory in appropriate shelf and/or bin at off-site customer locations, up to 3 times per week.
• Use RF scanner to obtain bin inventory quantities for QAD uploads, allocating material in the QAD system.
• Contribute to a culture and environment focused daily on employee safety and a safe work environment, assume responsibility for immediately addressing safety concerns.
• Provide additional tactical sales support to the Program Manager as needed.

DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Gexpro Services.

Customer Fulfillment Representative Requirements:

The Customer Fulfillment Representative should preferably possess a high school diploma or GED. Additionally, this role requires a valid driver’s license, who should preferably possess the following skills:

• Previous working experience overseeing general supply chain management processes in a physical demands warehouse environment.
  • This includes standing continuously, lifting up to 50lbs unassisted and repetitive use of hands/manual dexterity.
• Strong time management skills, along with multi-tasking, prioritizing and problem-solving capabilities.
• Proven ability to communicate effectively with co-workers, organize, and prioritize job tasks to aid in satisfying customer requirements.
• Goal oriented and self-motivated with ability to work both independently and within a team environment.
• Customer oriented and motivated with solid verbal and written communication skills.
• Knowledge of and a proficiency in using Computer and Microsoft Office applications -Word, Excel, Outlook, and Internet
• The qualified candidate must also possess the ability to work overtime, when necessary
• Customer service and/hour warehouse experience in a distribution environment a plus.

Gexpro Services is committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. With this in mind, if you encounter difficulty using our online application system due to disability and would like to request reasonable accommodation during the application and selection process, please email [e-mail] so that we can provide appropriate assistance.

Gexpro Services (A VEVRAA Federal Contractor) is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.