Customer-Focused Vehicle Pickup & Delivery Driver

Leif Johnson; Austin (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Job summary

Leif Johnson Ford is seeking a dependable Pickup & Delivery Driver to join our Ford Service team. The driver safely transports customer vehicles between homes or businesses and the dealership, with a focus on professional, friendly service and precise VehicleQ documentation.

You will handle pickups and deliveries, maintain clear communication, follow safety procedures, and represent the dealership in the community.

Qualifications

• Valid driver’s license.
• Clean driving record that meets dealership and insurance requirements.
• Must pass a pre-employment drug screening.
• Must pass a background check.
• Excellent customer service and communication skills.
• Reliable transportation to and from work.
• Professional, clean appearance and demeanor.
• Comfortable driving a variety of cars, trucks, SUVs, and customer vehicles.
• Ability to safely operate automatic transmission vehicles.
• Ability to operate manual transmission vehicles is preferred.
• Comfortable using an iPhone and mobile applications.
• Dependable, punctual, and able to follow a daily schedule.
• Strong attention to detail.
• Willingness to take initiative.
• Ability to follow instructions and dealership procedures.
• Ability to work independently while staying in communication with the team.

Responsibilities

• Safely pick up customer vehicles from homes, businesses, and other approved locations.
• Transport customer vehicles safely to the dealership for service.
• Deliver completed vehicles back to customers in a timely and professional manner.
• Greet every customer in a friendly, courteous, and professional manner.
• Provide a positive customer experience during both vehicle pickup and delivery.
• Communicate clearly and respectfully with customers regarding the pickup or delivery process.
• Treat every customer vehicle as if it were your own.
• Follow assigned pickup and delivery schedules and communicate any delays promptly.
• Verify the correct customer and vehicle before completing a pickup or delivery.
• Handle customer vehicle keys responsibly and maintain proper key control.
• Follow all traffic laws and dealership safety procedures.
• Immediately notify management of any accident, vehicle damage, warning light, mechanical concern, customer concern, or unusual situation.
• Maintain communication with the Pickup & Delivery team and Service Department throughout the workday.
• Assist with moving and organizing vehicles around the dealership when needed.
• Assist with other Service Department responsibilities as assigned.

Skills

Customer service

Communication

Attention to detail

Punctual

Professional appearance

Independent work

Safety-conscious

Vehicle handling

Tools

DriverQ

iPhone

Job description

Leif Johnson Ford is seeking a dependable Pickup & Delivery Driver to join our Ford Service team. The driver safely transports customer vehicles between homes or businesses and the dealership, with a focus on professional, friendly service and precise VehicleQ documentation.

You will handle pickups and deliveries, maintain clear communication, follow safety procedures, and represent the dealership in the community.