Customer-Focused Teller: Payments & Solutions

Ctbconnect; Eutaw (AL); Sur place; USD 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401(k) Retirement Plan

Life Insurance

Paid Time Off

Tuition Reimbursement

Résumé du poste

Citizens Trust Bank in Eutaw, AL seeks a reliable Teller to handle deposits, payments, and daily transactions while delivering outstanding customer service. You will verify identifications, balance cash, and support branch operations in a fast-paced environment.

The role requires one year of cash handling, a high school diploma, and proficiency with MS Office and banking systems. We offer comprehensive benefits and opportunities for growth within CTB.

Qualifications

• One year of teller or cash handling experience.
• High School Diploma; or some college experience a plus.
• Excellent quality customer service, sales, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships
• Strong analytical, technical, problem resolution, sales and critical thinking, skills
• Technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) understanding of the FIS Horizon core Banking system
• Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the Bank
• Ability to work in a fast paced, high performance and changing environment, and must be able to adapt to change
• Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represent the CTB Brand
• Must be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws
• Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills
• Exceptional creativity with the ability to prioritize work and meet deadlines
• Must be flexible and energetic with a competitive and winning spirit
• Assertive and demonstrates initiative with the ability to work through situations and find win-win solutions

Responsabilités

• Process deposits and loan payments; verify cash and endorsements.
• Provide excellent care to clients with daily transactions and respond to inquiries.
• Confirm identification and ensure documents are proper and within limits.
• Maintain internal controls and follow bank policies.
• Promote banking solutions and advise customers.
• Balance currency, cash and checks in drawer at end of shift.
• Deliver exceptional customer service and maintain relationships across business lines.
• Adhere to policies, procedures, laws and CTB standards.

Connaissances

Customer service

Sales

Phone skills

Analytical thinking

Communication

Problem solving

Tech proficiency

Time management

Adaptability

Formation

High School Diploma

Outils

MS Office

FIS Horizon

Description du poste

Citizens Trust Bank in Eutaw, AL seeks a reliable Teller to handle deposits, payments, and daily transactions while delivering outstanding customer service. You will verify identifications, balance cash, and support branch operations in a fast-paced environment.

The role requires one year of cash handling, a high school diploma, and proficiency with MS Office and banking systems. We offer comprehensive benefits and opportunities for growth within CTB.