Customer-Focused Teller — Drive Financial Wellness

PNC; Southfield (MI); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Life insurance

Disability protection

401(k) match

Pension and stock purchase

Educational assistance

Wellness program

Up to 11 paid holidays

Job summary

PNC is seeking a Full Time Teller based in Southfield, MI. This in-office role supports customer financial wellbeing and loyalty through everyday banking interactions. You will engage customers, identify opportunities, and refer them to branch staff as needed.

The position emphasizes a customer-first approach, adherence to policies, and a collaborative workplace culture that values balance and inclusivity.

Qualifications

• No university degree required.
• Strong customer service abilities are essential.
• Ability to identify and refer banking opportunities within customer interactions.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and makes appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer’s problems.
• Adheres to policies and procedures, ensuring teller and branch operations are efficient and accurate.

Skills

Customer service

Banking

Sales

Digital aptitude

Identifying opportunities

Proactive selling

CX & loyalty

Accountability

Education

No Degree

Job description

PNC is seeking a Full Time Teller based in Southfield, MI. This in-office role supports customer financial wellbeing and loyalty through everyday banking interactions. You will engage customers, identify opportunities, and refer them to branch staff as needed.

The position emphasizes a customer-first approach, adherence to policies, and a collaborative workplace culture that values balance and inclusivity.