Customer-Focused Team Member - Flexible Hours & Growth

Jersey Mike's; Mount Prospect (IL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health care

401k

Oral health

Vision

ADD for full-time

Flexible Hours

Discount Meals

Promotions

Job summary

Jersey Mike's Subs is seeking a Team Member to greet customers, take orders, and assemble subs in a fast-paced environment. You will work with the line team to ensure accurate orders and timely service, while upholding cleanliness and safety standards.

The role emphasizes a positive attitude, reliability, and a strong customer-service mindset, with flexibility for day, evening, weekends, and holidays. Training and advancement opportunities are available as part of a supportive team environment.

Qualifications

• Energetic, hard-working, and ethical.
• Commitment to learning.
• Positive attitude and commitment to customer satisfaction.
• Ability to stand for long hours in a fast-paced environment.
• Flexibility to work day and night shifts, weekends and holidays.

Responsibilities

• Greet customers, record orders, and serve food and beverages with a positive attitude.
• Input orders and process payments accurately.
• Prepare subs to customer specifications following safety and sanitary procedures.
• Operate kitchen equipment and maintain cleanliness.
• Coordinate with team to manage schedules and train new staff.
• Handle customer concerns professionally and resolve issues per standards.

Skills

Customer service

Teamwork

Communication

Positive attitude

Flexible schedule

Job description

Jersey Mike's Subs - Team Member

Are you an energetic and hard-working individual looking to join a fun and dynamic team? Do you have a strong commitment to customer satisfaction and crave the opportunity to provide outstanding service? If so, we want you to join our team at Jersey Mike's Subs!

Responsibilities:

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required
• Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed
• Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy
• Maintain a neat and tidy appearance by wearing the required uniform and adhering to a corporate dress code

Requirements:

• Be energetic, hard-working, and ethical
• Ability to understand and adhere to all company policies and procedures
• Commitment to learning
• Have a strong desire to work as a Team Player
• Flexibility to work day and night shifts, weekends, and holidays
• Ability to stand for long hours at a time and work in a fast-paced environment
• Positive attitude and commitment to customer satisfaction

Benefits/Perks:

• Health care, 401k, Oral, Vision, and ADD for Full-time Employees
• Flexible Hours
• Discount Meals
• Opportunity for promotions (based on performance)

If you are looking to be part of a team that values customer service and offers a delicious and fun work environment, Jersey Mike's Subs is the place for you. Apply now and start your journey with us!

Our authentic taste – served Mike's Way® with lettuce, onions, tomatoes, oregano, salt, and THE JUICE (oil and vinegar) – goes hand in hand with excellent service to create a customer experience that is truly A Sub Above.