Customer-Focused Service Advisor & Parts Liaison

Price Family Dealerships; San Rafael (CA); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Price Family Dealerships in California is seeking a Service Advisor to greet customers, coordinate with technicians, and guide them through repair and maintenance options.

You will manage scheduling, explain warranties and potential savings, process payments, and ensure smooth workflow between customers and the service team.

A CDL and a clean driving record are preferred; strong customer service and a willingness to learn are essential.

Qualifications

• Prior experience in a customer-oriented environment.
• Capable of working in a fast-paced dynamic environment.
• Ability to pass background check.
• Valid Class A CDL license.
• Good driving record.
• Basic knowledge of cars and maintenance.
• Willing to learn and expand knowledge.

Responsibilities

• Greet customers and direct them to available technicians.
• Consult with service technicians about repairs and alternatives.
• Explain parts and service options to customers.
• Schedule appointments and manage workflow.
• Inform customers about warranties and potential savings.
• Process payments for services.
• Communicate parts ordering between technicians and customers.
• Adhere to Bureau of Automotive Repair guidelines.

Skills

Customer service

Fast-paced environment

CDL Class A

Driving record ok

Car knowledge

Job description

Price Family Dealerships in California is seeking a Service Advisor to greet customers, coordinate with technicians, and guide them through repair and maintenance options.

You will manage scheduling, explain warranties and potential savings, process payments, and ensure smooth workflow between customers and the service team.

A CDL and a clean driving record are preferred; strong customer service and a willingness to learn are essential.