Customer-Focused Service Advisor | Flexible Hours & Growth

Infiniti Of Cincinnati; Cincinnati (OH); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Health, Dental and Vision Insurance

Paid Vacation

OEM Bonuses

401(K)

Job summary

INFINITI of Cincinnati is seeking a Service Advisor to greet customers, capture vehicle information, and accurately report symptoms to guide maintenance decisions. The role includes preparing cost estimates for labor and parts, monitoring progress, and communicating outcomes to customers.

The ideal candidate has a proven record of exceptional customer service, a desire for a long-term career, and a clean driving record.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Clean Driving Record.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Energetic personality

Integrity

Computer skills

Job description

INFINITI of Cincinnati is seeking a Service Advisor to greet customers, capture vehicle information, and accurately report symptoms to guide maintenance decisions. The role includes preparing cost estimates for labor and parts, monitoring progress, and communicating outcomes to customers.

The ideal candidate has a proven record of exceptional customer service, a desire for a long-term career, and a clean driving record.