Customer-Focused Security Officer | Westborough

Securitas US Business Unit; Westborough (MA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Weekly Pay

Paid Vacation

Uniforms provided

Employee Assistance Program

Employee Discounts

Job summary

Securitas Security Services in Westborough, MA is seeking professional Security Officers to maintain a visible security presence and deliver excellent customer service for employees, visitors, and clients.

The role emphasizes calm decision-making, clear communication, and adherence to site policies while performing patrols, monitoring CCTV and access points, and reporting incidents accurately.

Qualifications

• Previous security, military, law enforcement, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Basic computer skills and ability to complete written reports.
• Ability to stand and walk for extended periods.

Responsibilities

• Maintain a professional and visible security presence throughout the property.
• Monitor building access and ensure only authorized individuals enter secured areas.
• Conduct routine interior and exterior patrols.
• Monitor CCTV, alarm systems, and other security technology.
• Respond to security incidents, emergencies, and safety concerns.
• Assist employees, visitors, and vendors with questions and access needs.
• Enforce site-specific security policies, procedures, and access protocols.
• Complete accurate daily activity and incident reports.
• Identify and report safety hazards, suspicious activity, and maintenance concerns.
• Support emergency response and evacuation procedures as needed.
• Maintain a professional, customer-focused approach at all times.

Skills

Customer service

Communication

Professional appearance

Decision making

Patrol procedures

Report writing

Tools

CCTV monitoring

Alarm systems

Job description

Securitas Security Services in Westborough, MA is seeking professional Security Officers to maintain a visible security presence and deliver excellent customer service for employees, visitors, and clients.

The role emphasizes calm decision-making, clear communication, and adherence to site policies while performing patrols, monitoring CCTV and access points, and reporting incidents accurately.