Customer-Focused Sales Associate - Hardware & Service

Kenny Queen Hardware; Kenova (WV); On-site; USD 26,000 - 38,000; Full time

Job summary

Kenny Queen Hardware in Kenova, WV is seeking a friendly, reliable Cashier and Sales Associate to deliver prompt, courteous service, determine customer needs, process transactions, and promote Ace Rewards. The role combines cash handling, stocking, merchandising, and light duties to help customers find the right project supplies.

You will be part of a team, wear the red vest, and be available evenings and weekends, contributing to a positive in-store experience that builds customer loyalty.

Qualifications

• Strong communication with customers and team.
• Exceptional customer service to maintain a customer-focused culture.
• Willingness to learn and adapt to store processes.
• Ability to work flexible schedule including nights, days, and weekends.

Responsibilities

• Provide prompt and courteous customer service by engaging customers and determining their needs.
• Verify cash drawer accuracy at start and end of each shift; handle money and payments.
• Process transactions, refunds, and store merchandise credits in line with policies.
• Assist with unloading, stocking, and merchandising; restock displays and price tags as needed.
• Promote the Ace Rewards program to customers and enroll new participants.
• Maintain a neat appearance and participate in store communications and daily huddle.

Skills

Verbal & written communication

Customer service excellence

Organizational skills

Attendance & flexibility

Education

High School Diploma or GED

Job description

Kenny Queen Hardware in Kenova, WV is seeking a friendly, reliable Cashier and Sales Associate to deliver prompt, courteous service, determine customer needs, process transactions, and promote Ace Rewards. The role combines cash handling, stocking, merchandising, and light duties to help customers find the right project supplies.

You will be part of a team, wear the red vest, and be available evenings and weekends, contributing to a positive in-store experience that builds customer loyalty.