Customer-Focused Retail Security Officer (40+ hrs)

Mitie Group plc.; New York (NY); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

£13.58 per hour

40+ hours per week

20% colleague discount

Company-funded SIA licence renewal

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Job summary

Marks & Spencer is seeking a Security Officer to create a safe, welcoming environment for customers and staff. You will be visible in-store, provide professional service, prevent loss, and support incident management.

Ideal candidates have security experience, strong communication skills, and a calm, confident approach. The role emphasizes customer service and upholding store safety with a proactive mindset.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Create a welcoming, safe store environment for customers and colleagues.
• Help prevent loss and respond to incidents as needed.
• Identify risks and support safe ways of working in-store.
• Use store technology and reporting tools to support incident management.

Skills

Communication skills

Interpersonal skills

Customer service

Calm under pressure

Job description

Marks & Spencer is seeking a Security Officer to create a safe, welcoming environment for customers and staff. You will be visible in-store, provide professional service, prevent loss, and support incident management.

Ideal candidates have security experience, strong communication skills, and a calm, confident approach. The role emphasizes customer service and upholding store safety with a proactive mindset.