Customer-Focused Retail Sales Specialist

New Balance; Saint Augustine (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Tuition reimbursement

Mentorship programs

Lifestyle reimbursement

Vacation time

Holidays

Parental leave

Associate discount

Short term disability

Job summary

New Balance is hiring Retail Sale Associates to ensure smooth store operations and exemplary customer service. You’ll educate customers on product features, assist through every step of a transaction, and represent the brand with a positive attitude on the sales floor.

The role emphasizes strong communication, teamwork, and the ability to handle a flexible schedule including weekends and holidays. Join a team focused on quality and customer care in St. Augustine, FL.

Qualifications

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model.
• Greet customers and identify their needs.
• Educate customers on product features and benefits.
• Close the sale through effective upselling.
• Measure and fit customers with appropriate NB product.
• Inform customers about promotions.
• Keep the floor neat, organized and well stocked.
• Label and price items correctly.
• Protect products by tagging, monitoring floor merchandise and reporting shrinkage.
• Follow safety regulations and report accidents.

Job description

New Balance is hiring Retail Sale Associates to ensure smooth store operations and exemplary customer service. You’ll educate customers on product features, assist through every step of a transaction, and represent the brand with a positive attitude on the sales floor.

The role emphasizes strong communication, teamwork, and the ability to handle a flexible schedule including weekends and holidays. Join a team focused on quality and customer care in St. Augustine, FL.