Customer-Focused Retail Pro | Growth & Teamwork

Ross Stores, Inc.; Oswego Township (IL); On-site; USD 42,981,000 - 44,634,000; Full time

Benefits offered by this job

Health insurance

Employee discount

401K

Job summary

Ross Stores, Inc. is seeking a Retail Associate to ensure customers have a positive shopping experience, greet customers, and maintain clean, well-merchandised stores. You will follow company standards, assist with merchandise, and support store leadership to achieve service and operational goals.

The role requires strong guest service skills, basic math abilities, and a professional appearance. A supportive team environment and development opportunities are provided.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.

Skills

Communication

Basic math

Job description

Ross Stores, Inc. is seeking a Retail Associate to ensure customers have a positive shopping experience, greet customers, and maintain clean, well-merchandised stores. You will follow company standards, assist with merchandise, and support store leadership to achieve service and operational goals.

The role requires strong guest service skills, basic math abilities, and a professional appearance. A supportive team environment and development opportunities are provided.