Customer-Focused Retail & Operations Associate

Family Farm & Home, Inc.; Harrison (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Family Farm and Home in Harrison, OH is seeking a Team Member to contribute to daily store operations and deliver exceptional service to customers. You will stock, assist customers, process transactions at the register, and support promotions and store displays.

The role requires a flexible schedule including weekends, evenings, and holidays, good communication, attention to detail, and the ability to lift up to 50 lbs. Training will cover POS operations, safety, and loss prevention practices.

Qualifications

• Flexible schedule including weekends, evenings, and holidays.
• Clear and effective communication with customers and team members.
• Organizational skills, attention to detail, and ability to multitask.
• Basic knowledge of computer systems.

Responsibilities

• Promote Family Farm and Home mission statement and family values.
• Executes daily operational goals and priorities assigned by store management.
• Utilize Farm Hand to receive communication and tasks from corporate office and store management.
• Greets customers as they enter/exit the store. Interacts with store customers in a pleasant and positive manner.
• Solicits customers to sign up for Family Farm and Home Programs (Loyalty, Extended Warranties, Add-on Initiative, Financing, Item of the Month).
• Answers phone calls in a professional manner. Assist customers in store and online, and process special orders.
• Utilize POS to checkout customers and follow all cash handling procedures.
• Utilizes On the Go to complete POG’s and Mass layouts per store layout.
• Utilizes Harvester to complete online customer orders.
• Assist customers with financing options and credit inquiries on financing websites.
• Assist in setting promotional signage, price changes, and in-store signage as directed.
• Assist in freight, recovery and out of stock processes.
• Responsible for passing scores on corporate store audits and store walks.
• Maintain awareness of in-store safety issues and shoplifting; communicate issues to management.
• Uphold Loss Prevention measures.
• Operate forklift and/or pallet jack safely and efficiently (18+).
• Assist in building/assembling store displays, products, and fixtures.
• Maintain cleanliness of sales floor, receiving, cash office and register area, restrooms and break room.
• Uphold merchandising, store cleanliness and safety standards.
• Assist in completing Daily Operational standards checklist.
• Contribute to a positive working environment for all team members.
• All other duties as assigned by store management or company officials.

Job description

Family Farm and Home in Harrison, OH is seeking a Team Member to contribute to daily store operations and deliver exceptional service to customers. You will stock, assist customers, process transactions at the register, and support promotions and store displays.

The role requires a flexible schedule including weekends, evenings, and holidays, good communication, attention to detail, and the ability to lift up to 50 lbs. Training will cover POS operations, safety, and loss prevention practices.