Customer-Focused Retail Associate | Sign-On Bonus & 401k

Irving Oil; Royalton (VT); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401k with match

Sign-On Bonus

Paid Vacation

Wellness Support

Job summary

Irving Oil in Vermont is seeking a Retail Associate who greets customers and delivers exceptional service while handling inquiries with courtesy. You will contribute to a welcoming store environment and support teammates to maintain smooth daily operations.

Key tasks include cash handling, processing payments, restocking shelves, and addressing customer questions per store policies. The role offers competitive hourly pay and benefits, with opportunities for growth in a team-focused environment.

Qualifications

• Minimum 2 years in a customer service role.
• G.E.D or equivalent.

Responsibilities

• Promote, work, and act in a manner consistent with the brand and "The Irving" customer experience standards.
• Greet customers, including answering phones, provides clients with the highest level of customer service that is uniquely Irving demonstrated through a courteous demeanor, and outstand service
• Scan products, receive and process all payment transactions according to standard procedures and helping customers use processing equipment
• Handle customer inquiries or complaints in line with policies and procedures
• Keep track of all cash/ credit transactions, count cash intake and perform audits (daily, weekly, and monthly) ensuring cash/ credit intake equals receipts
• Assist in keeping the maintenance of the store and stocking shelves as needed

Skills

Basic math skills

Attention to detail

Customer service

Education

Diploma/High School Equivalent

Job description

As a Retail Associate you will greet customers, deliver exceptional service with courtesy, and handle inquiries. Your goal will be to provide exceptional service and customer experience. Your success looks like supporting team members and customers during every interaction.

What We Offer:

• Competitive Compensation – Including a company matched 401k and a Sign-On Bonus
• Paid Vacation
• Wellness Support – With 24/7 access to our Employee & Family Assistance Program
  
  

Your Responsibilities:

• Promote, work, and act in a manner consistent with the brand and “The Irving” customer experience standards
• Greet customers, including answering phones, provides clients with the highest level of customer service that is uniquely Irving demonstrated through a courteous demeanor, and outstand service
• Scan products, receive and process all payment transactions according to standard procedures and helping customers use processing equipment
• Handle customer inquiries or complaints in line with policies and procedures
• Keep track of all cash/ credit transactions, count cash intake and perform audits (daily, weekly, and monthly) ensuring cash/ credit intake equals receipts
• Assist in keeping the maintenance of the store and stocking shelves as needed
  
  

Your Skills:

• Basic math skills
• Attention to detail
• Customer service
  
  

Your Experience:

• 2 years in a customer service role
• G.E.D or equivalent
  
  

The expected hourly range for this position is $16.00-$20.00. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent