Customer-Focused Retail Associate

Ross Stores; Pleasant Hill (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Ross Stores, located in Pleasant Hill, CA, seeks a Retail Associate to ensure a positive shopping experience, greet customers, maintain merchandising, and support store operations. The role requires eye contact, a friendly demeanor, and adherence to safety and company guidelines.

You will help customers, handle transactions, stock shelves, follow loss prevention procedures, and assist leadership in daily tasks to keep the store running smoothly.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas.
• Maintains a professional appearance and adheres to the Company’s dress code at all times.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.

Skills

Communication

Customer service

Job description

Ross Stores, located in Pleasant Hill, CA, seeks a Retail Associate to ensure a positive shopping experience, greet customers, maintain merchandising, and support store operations. The role requires eye contact, a friendly demeanor, and adherence to safety and company guidelines.

You will help customers, handle transactions, stock shelves, follow loss prevention procedures, and assist leadership in daily tasks to keep the store running smoothly.