Customer-Focused Infrastructure Engineer (Cloud & Networking)

Network Center, Inc; Fargo (ND); On-site; USD 65,000 - 85,000; Full time

Job summary

Network Center, Inc. in Fargo, ND seeks an Infrastructure Administrator to manage and optimize customer server, network, cloud, and Microsoft environments. You will work with Windows Server, Hyper-V/VMware, Microsoft 365, Azure, and Entra ID, while coordinating with engineers and customers.

Strong troubleshooting, communication, and independent work are essential in a customer-first culture. The role covers networking, security, backups, and modern Microsoft technologies (Intune, Conditional

Qualifications

• Approximately 4+ years of hands-on experience supporting servers, networks, operating systems, storage, cloud, or similar infrastructure.
• Strong troubleshooting skills across servers, networking, virtualization, cloud, and security.
• Experience with Microsoft Windows Server and Hyper-V and/or VMware.
• Working knowledge of Microsoft 365 and Azure.
• Understanding of networking fundamentals including TCP/IP, VLANs, DNS, DHCP, routing, firewalls, and VPNs.
• Experience with backup and recovery technologies.
• Strong written and verbal communication skills and the ability to explain technical issues clearly to customers.
• Ability to work independently while collaborating effectively with engineers, architects, and customers.
• A customer-first mindset with the ability to understand why a customer needs something, not simply implement what was requested.

Responsibilities

• Manage, maintain, troubleshoot, and improve customer server, network, cloud, and Microsoft infrastructure.
• Support and implement Windows Server, Hyper-V/VMware, Microsoft 365, Azure, and Entra ID environments.
• Configure and troubleshoot networking, firewalls, switching, routing, VPNs, and wireless infrastructure.
• Help manage backup, disaster recovery, security, system performance, and availability.
• Support modern Microsoft technologies including Intune, Conditional Access, MFA, Azure Backup, and cloud/hybrid infrastructure.
• Participate in infrastructure upgrades, migrations, deployments, and customer projects.
• Work with NCI Engineers and Solutions Architects to design and implement technology solutions.
• Clearly document work and proactively communicate with customers and internal teams.
• Look for opportunities to improve customer environments through better processes, tools, automation, and technology.

Skills

Troubleshooting

Communication

Independent work

Customer-focused

Education

AZ-104 certification

MS-102 certification

MD-102 certification

AI-900 certification

Tools

Hyper-V

VMware

Microsoft 365

Azure

Entra ID

Intune

PowerShell

Job description

Network Center, Inc. in Fargo, ND seeks an Infrastructure Administrator to manage and optimize customer server, network, cloud, and Microsoft environments. You will work with Windows Server, Hyper-V/VMware, Microsoft 365, Azure, and Entra ID, while coordinating with engineers and customers.

Strong troubleshooting, communication, and independent work are essential in a customer-first culture. The role covers networking, security, backups, and modern Microsoft technologies (Intune, Conditional