Customer-Focused Fulfillment & Receiving Specialist

Macy's; Overland Park (KS); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is hiring a Fulfillment and Receiving Colleague to support store operations by receiving and organizing merchandise, picking, packing, processing trailers, and delivering curbside orders. You will monitor Ready on Time for BOPS orders and help keep stockroom and sales floor efficient.

You will also greet shoppers, resolve issues, and deliver orders with care. This role emphasizes teamwork, attention to detail, and a commitment to operational excellence to drive customer satisfaction and

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meeting daily sales goal challenges.
• Enjoy meeting people and sharing information.

Responsibilities

• Greet customers and assist on the floor to build trust through helpful interactions.
• Resolve customer issues on floor, during curbside pickups, or through order fulfillment.
• Maintain a clean, organized stockroom and floor with proper signage and pricing.
• Recover the floor and fitting rooms, restock merchandise, and support merchandise moves.
• Collaborate with teammates to deliver outstanding customer experiences.

Skills

Flexibility

Customer service

Communication

Teamwork

Attention to detail

Policy reading

Job description

Macy's is hiring a Fulfillment and Receiving Colleague to support store operations by receiving and organizing merchandise, picking, packing, processing trailers, and delivering curbside orders. You will monitor Ready on Time for BOPS orders and help keep stockroom and sales floor efficient.

You will also greet shoppers, resolve issues, and deliver orders with care. This role emphasizes teamwork, attention to detail, and a commitment to operational excellence to drive customer satisfaction and