Customer-Focused Cashier & Service Pro — POS & Upsell

Nation's Best Holdings; La Vernia (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Nation's Best Holdings in La Vernia, TX is hiring a Retail Sales Associate at Big Bear Hardware. You will deliver friendly, attentive service and help customers find products.

Responsibilities include greeting customers, answering questions, operating POS, processing payments accurately, and promoting the Do It Best reward program. You must be able to lift 25–50 pounds, work nights and weekends, and keep the store clean and safe. We value teamwork, integrity, and continuous improvement.

Qualifications

• High school diploma or equivalent preferred.
• Proficiency in using computers and operating POS systems.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong interpersonal skills with a commitment to superior customer service.

Responsibilities

• Provides exceptional customer service by engaging with customers, greeting and thanking them, and assisting with their needs
• Answers phone calls in a polite and timely manner, addressing customer inquiries and providing assistance
• Assists customers in locating products, offering recommendations, and providing personalized information
• Upsells and promotes items to increase overall sales and enhance the customer experience
• Highlights Do It Best reward program to customers, encouraging their participation to foster customer loyalty
• Follows company standards and procedures to ensure efficient operations and meet customer expectations
• Processes checkouts accurately and efficiently, adhering to proper cash handling procedures
• Continuously seeks product and project knowledge to better assist customers and identify unique selling opportunities
• Resolves customer issues with the support and guidance of management
• Maintains a clean, organized, and safe work environment
• Performs any other tasks as assigned by supervisors or management

Skills

Customer service

POS proficiency

Multi-tasking

Interpersonal skills

Physical ability

Flexible schedule

Education

High school diploma

Tools

POS systems

Job description

Nation's Best Holdings in La Vernia, TX is hiring a Retail Sales Associate at Big Bear Hardware. You will deliver friendly, attentive service and help customers find products.

Responsibilities include greeting customers, answering questions, operating POS, processing payments accurately, and promoting the Do It Best reward program. You must be able to lift 25–50 pounds, work nights and weekends, and keep the store clean and safe. We value teamwork, integrity, and continuous improvement.