Customer-Focused Cashier | POS & Upsell Pro Flexible Hours

Nation's Best Holdings; Kilgore (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Nation’s Best Holdings is hiring at East Texas Lumber in Kilgore, TX for a customer-focused retail role. You will be interacting with customers, processing transactions, and helping them locate products while delivering a welcoming shopping experience.

You’ll upsell, promote our reward program, and maintain a clean, organized store. A high school diploma or equivalent is preferred, with proficiency in POS systems and strong interpersonal skills essential for success.

Qualifications

• High school diploma or equivalent preferred.
• Proficiency in using computers and operating point-of-sale (POS) systems.
• Results-oriented with the ability to serve stores with humility and uphold Nation’s Best values.
• Demonstrated ability to manage multiple tasks in a fast-paced environment while remaining adaptable and flexible.
• Strong interpersonal skills with the willingness to consistently provide superior customer service.
• Physical ability to lift and carry items weighing 25-50 pounds and perform related movements during shifts.
• Availability to work a flexible schedule, including nights and weekends.

Responsibilities

• Provides exceptional customer service by engaging with customers, greeting and thanking them, and assisting with their needs.
• Answers phone calls in a polite and timely manner, addressing customer inquiries and providing assistance.
• Assists customers in locating products, offering recommendations, and providing personalized information.
• Upsells and promotes items to increase overall sales and enhance the customer experience.
• Highlights Do It Best reward program to customers, encouraging participation and loyalty.
• Follows company standards and procedures to ensure efficient operations and meet customer expectations.
• Processes checkouts accurately and efficiently, adhering to proper cash handling procedures.
• Continuously seeks product and project knowledge to better assist customers and identify selling opportunities.
• Resolves customer issues with the support and guidance of management.
• Maintains a clean, organized, and safe work environment.
• Performs any other tasks as assigned by supervisors or management.

Skills

Customer service

POS systems

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

POS systems

Job description

Nation’s Best Holdings is hiring at East Texas Lumber in Kilgore, TX for a customer-focused retail role. You will be interacting with customers, processing transactions, and helping them locate products while delivering a welcoming shopping experience.

You’ll upsell, promote our reward program, and maintain a clean, organized store. A high school diploma or equivalent is preferred, with proficiency in POS systems and strong interpersonal skills essential for success.