Customer-Focused Bank Services Specialist

Popular; Christiansted (United States Virgin Islands); Hybrid; USD 30,000 - 50,000; Full time

Job summary

Popular is seeking a dedicated professional in St. Thomas, VI for a role that involves receiving and paying out money while ensuring exceptional customer service. The ideal candidate will have at least two years of experience in customer service and cash handling, and a High School diploma or equivalent.

You will promote banking products, assist clients with transactions, and adhere to banking regulations. This position emphasizes teamwork and a positive approach to customer interactions, contributing to our values of passion and success.

Qualifications

• Two years of experience in customer services, sales, cash handling or related experience.

Responsibilities

• Receives and pays out money, and keeps records of financial transactions.
• Verifies amounts and examines checks for endorsements.
• Promotes and sells banking products and services.

Skills

Customer service

Cash handling

Sales

Education

High School diploma or equivalent

Job description

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Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions.

Essential Duties and Responsibilities

Provides exceptional customer service by assisting clients with their bank transaction such as: receiving checks and cash for deposit, verifies amount, and examines checks for endorsements, place holds on accounts for uncollected funds. Explains, promotes, sells products or services such as traveler’s checks, money orders, and cashier's checks. Promotes cross selling of our products and services. Accepts utility bills and loan payments. Completes all transactions according to banking regulations, including BSA/AML, and other corporate guidelines or procedures.

Experience

Two years of experience in customer services, sales, cash handling or related experience.

Education

High School or equivalent combination of education and experience

Location

Currently recruiting for St. Croix

1. Passion for People

2. Own Every Moment

3. Succeed Together

4. Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at [e-mail] . This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

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