Customer-First Universal Banker I

United Community Bank; Huntsville (AL); On-site; USD 32,000 - 45,000; Full time

Job summary

United Community Bank in Huntsville, AL seeks a Universal Banker I to deliver exceptional customer experiences while supporting financial wellness. You will assist with everyday transactions and engage in needs-based conversations to identify tailored solutions.

You’ll combine service and sales, educate customers on banking tools and technology, and ensure compliance with regulations to help customers achieve their financial goals.

Qualifications

• 1+ years of banking, cash handling, or retail experience.
• Analytical, accurate and problem-solving skills.
• Strong verbal and written interpersonal communication skills.

Responsibilities

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions, and appointment setting.
• Maintain a comprehensive understanding of retail banking products and services.
• Identify opportunities to enhance existing customer relationships and cultivate new ones by understanding customers’ needs.
• Assist customers financially by delivering loan products, ensuring packages are correct and complete to minimize exceptions.
• Identify opportunities and refer to cross-sell banking products and services to other areas of the bank.
• Educate customers on options for managing transactions using technology and tools available.
• Apply product and service knowledge to solve customer problems.
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.
• Ensure adherence to banking regulations and internal policies.

Skills

Cash handling

Customer service

Communication

Banking product knowledge

Job description

United Community Bank in Huntsville, AL seeks a Universal Banker I to deliver exceptional customer experiences while supporting financial wellness. You will assist with everyday transactions and engage in needs-based conversations to identify tailored solutions.

You’ll combine service and sales, educate customers on banking tools and technology, and ensure compliance with regulations to help customers achieve their financial goals.