Customer-First Tech Support Specialist

ALLO Communications LLC; Lincoln (NE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free internet

401(k) match up to 5%

Wellness challenges

Medical, vision, and dental

Earned Time Off

Tuition assistance

Job summary

ALLO Communications LLC in Lincoln, Nebraska, is seeking a Technical Support Specialist to assist residential and business customers with inbound technical support for ALLO internet, voice and video products.

You will listen actively, ask questions, and provide clear, patient guidance while resolving issues and documenting every interaction.

We offer comprehensive training, competitive benefits, 401(k) with match, wellness initiatives, and opportunities for growth within a supportive team.

Qualifications

• Excellent customer service and support skills.
• Ability to adapt and collaborate in a dynamic environment.
• Proficiency with computer systems and navigating multiple apps.
• Knowledge of home broadband components and WiFi basics is a plus.
• Clear communication for customers with varying technical skills.

Responsibilities

• Assist residential and business customers with inbound technical support for ALLO internet, voice, and video products.
• Diagnose issues, implement solutions, and schedule service appointments as needed.
• Provide updates on work orders and resolve customer inquiries with empathy.
• Document interactions and support requests in the ticket system.
• Collaborate with internal teams to improve customer support processes.

Skills

Customer service

Communication

Problem-solving

Technical aptitude

Typing / computer

Education

High school diploma, GED, or equivalent experience

Job description

ALLO Communications LLC in Lincoln, Nebraska, is seeking a Technical Support Specialist to assist residential and business customers with inbound technical support for ALLO internet, voice and video products.

You will listen actively, ask questions, and provide clear, patient guidance while resolving issues and documenting every interaction.

We offer comprehensive training, competitive benefits, 401(k) with match, wellness initiatives, and opportunities for growth within a supportive team.