Customer-First Service Advisor — Auto Care & Estimates

Briarwood Ford, Inc.; Saline, Northern (MI, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Competitive Pay

Job summary

Briarwood Ford, Inc. in Saline, MI is seeking a Service Advisor to greet customers, capture vehicle information, and advise on maintenance needs. You will prepare estimates and keep customers updated on progress, ensuring the final invoice matches the repair order.

The role emphasizes a proactive, energetic approach, with opportunities for growth in a Ford dealership environment and a strong commitment to customer satisfaction.

Qualifications

• Minimum of 1 year in service department.
• Ability to identify the problem quickly.
• Knowledge of automobiles.
• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor or related role.
• Very energetic personality.
• Desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed.
• Explain all completed work and charges to customers.

Skills

Customer service

Automotive knowledge

Problem identification

Communication

Integrity

Computer skills

Fast-paced work

Positive attitude

Education

High school diploma or equivalent

Job description

Briarwood Ford, Inc. in Saline, MI is seeking a Service Advisor to greet customers, capture vehicle information, and advise on maintenance needs. You will prepare estimates and keep customers updated on progress, ensuring the final invoice matches the repair order.

The role emphasizes a proactive, energetic approach, with opportunities for growth in a Ford dealership environment and a strong commitment to customer satisfaction.