Service Advisor - Flexible Hours, PTO & 401(K)

Briarwood Ford; Saline (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Competitive Pay

Job summary

Briarwood Ford invites a service advisor to join our team in Michigan. The role focuses on greeting customers, gathering vehicle data, and scheduling maintenance with accurate cost estimates. You will communicate clearly, monitor vehicle progress, and ensure invoices reflect performed work.

A strong customer service mindset is essential for success. Experience at a Ford dealership is a plus; you should be energetic, reliable, and eager for a long-term career.

Qualifications

• Minimum of 1 year in service department.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Knowledge of automobiles.
• Previous Ford dealership experience is a plus.
• Ability to identify problems quickly.
• Computer skills and willingness to learn new programs.
• Ability to learn new technology and repair/service procedures.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage, and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor progress of each vehicle and update customers frequently.
• Verify final invoice matches work performed.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Problem solving

Computer skills

Time management

Education

High school diploma or equivalent

Job description

Briarwood Ford invites a service advisor to join our team in Michigan. The role focuses on greeting customers, gathering vehicle data, and scheduling maintenance with accurate cost estimates. You will communicate clearly, monitor vehicle progress, and ensure invoices reflect performed work.

A strong customer service mindset is essential for success. Experience at a Ford dealership is a plus; you should be energetic, reliable, and eager for a long-term career.