Customer-First Retail Cashier & Service Champion

Workstream; Whitefish (MT); On-site; Full time

Job description

Position Summary

The primary responsibilities of the Cashier position are to maintain outstanding customer service, uphold our Mission and Core Values, generate sales, merchandise product, and support the store management team. Cashiers embody our customer-first philosophy and are essential in delivering the best customer shopping experience possible.

Cashiers are to maintain helpful customer service, process sales quickly, accurately, and efficiently, and cash register operations.

Major Responsibilities

The major responsibilities for this position include:

• Exemplify the core values of Nelson’s Hardware in all daily actions.
• Ensure each customer receives outstanding service by using the S.A.L.E.S process and being “Ace Helpful.”
• Greet customers as they enter the store.
• Answer phone calls.
• Tactfully and pleasantly deal with customers.
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently process transactions at the register including issuing receipts, refunds, credits or change due to customers. Maintain orderly appearance of register area and supplies stocked.
• Perform other tasks as assigned from time to time by store management.
• Solicit customers to open an Ace Rewards card Assist in the training and development of peers.
• Actively participate in daily huddle meetings.
• Uphold merchandising and store cleanliness standards.
• Responsive of safety issues.
• Conscious of shoplifting activity.
• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Answer customers’ questions and provide information on procedures and policies, including Ace Rewards.

Minimum Requirements

The minimum requirements for this position include the following:

• Education/Training: High School degree or GED, some college preferred.
• Experience in a retail environment either in cashier, sales, or back office.
• A commitment to service, excellence and customer satisfaction.
• Skills/Knowledge: Ability to process information and/or merchandise through register system.
• Ability to communicate with associates and customers.
• Solid team player with excellent interpersonal skills with a strong willingness to learn.
• Knowledge of retail computer systems, electronic cash registers, MS Word, and Excel a plus.
• Exceptional organizational ability, high attention to detail, and ability to multi-task.
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.

Physical Requirements

The minimum physical requirements for this position include:

• Ability to stand for an extended period of time.
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and performing all functions as set forth.

Job responsibilities may change based on the needs of the business.

Benefits

• Paid time off
• Employee discount
• Simple IRA
• Supplemental health insurance

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location.Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.