Customer-First Retail Associate – Bilingual & Growth-Mocused

Ace Hardware; Merrifield (VA); On-site; USD 17,000 - 20,000; Full time

Job summary

Ace Hardware of Vienna is hiring for a retail floor associate to engage customers, identify needs, and project requirements while upholding Ace Core Values. The role emphasizes friendly service, accurate cash handling, and participation in promotions.

The position requires strong communication, organization, and willingness to learn across store areas, with bilingual Spanish skills preferred. Join a collaborative team focused on customer satisfaction and community service.

Qualifications

• Able to communicate professionally with customers and team members.
• Skilled at providing prompt, friendly and attentive customer service.
• Strong organizational skills with a passion for details.
• Willing to learn all areas of the store and help train others.
• Knowledge and experience of various departments is strongly desired.
• Bilingual (Spanish) verbal and written communication skills strongly preferred.

Responsibilities

• Provide prompt and courteous customer service.
• Precisely and accurately handle money, checks, and other types of payment.
• Be knowledgeable and actively participate in all sales promotions and other campaigns.
• Be aware of sales goals and performance against those goals.
• Help unload incoming trucks and put away merchandise.
• Cooperate with others and work well as part of a retail team.
• Watch for shoplifters and take action, in line with company policy.
• Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.
• Promote the Ace Rewards program to all customers.
• Maintain awareness of all promotions and advertisement so you can tell customers about special sales.

Skills

Customer service

Communication

Bilingual Spanish

Team player

Attention to detail

Job description

Ace Hardware of Vienna is hiring for a retail floor associate to engage customers, identify needs, and project requirements while upholding Ace Core Values. The role emphasizes friendly service, accurate cash handling, and participation in promotions.

The position requires strong communication, organization, and willingness to learn across store areas, with bilingual Spanish skills preferred. Join a collaborative team focused on customer satisfaction and community service.