Customer-First Retail Associate – Baby & Kids

Carters Inc.; West Springfield (MA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Flexible scheduling

Employee discount 30%

Tuition-free GED / degree program

Language learning support

Career development opportunities

Job summary

Carter's Inc. is seeking a Sales Associate to welcome families, explain product features, and help customers find essentials in a busy retail setting. You will be the first face of the brand, delivering friendly service that aligns with Carter’s values.

You will resolve issues promptly, assist with omnichannel shopping, process sales, stock shelves, and promote promotions and loyalty programs while maintaining store standards and safety.

Qualifications

• Demonstrated customer service and engagement skills.
• Effective verbal and written communication.

Responsibilities

• Welcome customers and explain product features and benefits.
• Resolve customer issues in a busy retail environment.
• Assist with omnichannel shopping to ensure a positive experience.
• Process point-of-sale transactions accurately.
• Complete floor replenishment and shipments as needed.
• Promote current promotions and the brand loyalty program.
• Help minimize loss by maintaining a safe, clean store.

Skills

Customer service

Communication

Multitasking

Job description

Carter's Inc. is seeking a Sales Associate to welcome families, explain product features, and help customers find essentials in a busy retail setting. You will be the first face of the brand, delivering friendly service that aligns with Carter’s values.

You will resolve issues promptly, assist with omnichannel shopping, process sales, stock shelves, and promote promotions and loyalty programs while maintaining store standards and safety.