Customer-First Grocery Specialist

Kroger; Madison (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger in Madison, WI is hiring a Grocery Clerk to create an outstanding customer experience through friendly service and by maintaining a safe, clean environment that invites customers to return. You will assist the department manager in meeting sales goals and apply our Customer 1st strategy, while staying knowledgeable about products, food safety, and storewide promotions.

This role emphasizes teamwork, effective communication, and attentiveness to customer needs, with opportunities to learn

Qualifications

• Customer Service skills.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Grocery Clerk helps customers discover new items or products they inquire about.
• Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review 'sell by' dates and take appropriate action.
• Grocery Clerk provides customers with fresh and non-perishable grocery products that they have ordered.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service skills

Effective communication skills

Knowledge of basic math

Job description

Kroger in Madison, WI is hiring a Grocery Clerk to create an outstanding customer experience through friendly service and by maintaining a safe, clean environment that invites customers to return. You will assist the department manager in meeting sales goals and apply our Customer 1st strategy, while staying knowledgeable about products, food safety, and storewide promotions.

This role emphasizes teamwork, effective communication, and attentiveness to customer needs, with opportunities to learn