Customer-First Grocery Specialist

The Kroger Co.; Herrin (IL); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

The Kroger Co. in Herrin, IL is hiring a Grocery Clerk to create an outstanding customer experience and maintain a safe, clean store environment. Assist the department manager in reaching sales and profit goals and monitor quality assurance standards.

Responsibilities include helping customers find items, informing them of specials, checking freshness and dates, stocking shelves, and upholding food safety guidelines while keeping temperatures logged and responding to questions about products.

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Responsabilités

• Help customers discover new items or products they inquire about.
• Inform customers of food specials and recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Provide customers with fresh and non-perishable grocery products that they have ordered.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Connaissances

Customer Service skills

Effective communication skills

Knowledge of basic math

Description du poste

The Kroger Co. in Herrin, IL is hiring a Grocery Clerk to create an outstanding customer experience and maintain a safe, clean store environment. Assist the department manager in reaching sales and profit goals and monitor quality assurance standards.

Responsibilities include helping customers find items, informing them of specials, checking freshness and dates, stocking shelves, and upholding food safety guidelines while keeping temperatures logged and responding to questions about products.