Customer-First Grocery Clerk - Fresh & Friendly

Kroger; Richmond (VA); On-site; USD 19,000 - 23,000; Full time

Job summary

Kroger in Richmond, VA is hiring a Customer Service Associate to create outstanding shopper experiences, maintain a safe, clean environment, and support the department manager in achieving sales and profit goals.

You will answer questions about products, promote items, monitor freshness and temperatures, stock shelves, and ensure compliance with food safety standards while delivering respectful, honest, and friendly service.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome and appreciated by answering questions regarding products.
• Gain knowledge of products and respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Display a positive attitude and stay current with ads.
• Adhere to food safety regulations and maintain temperature logs.
• Reinforce safety programs and report unsafe conditions.
• Practice preventive maintenance and notify management of repairs.
• Notify management of accidents and safety risks.
• Follow directions and resolve issues with honesty and integrity.
• Provide support to customers including minors and seniors.

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Retail experience

Job description

Kroger in Richmond, VA is hiring a Customer Service Associate to create outstanding shopper experiences, maintain a safe, clean environment, and support the department manager in achieving sales and profit goals.

You will answer questions about products, promote items, monitor freshness and temperatures, stock shelves, and ensure compliance with food safety standards while delivering respectful, honest, and friendly service.