Customer-First Grocery Associate

The Kroger Co.; Vancouver (WA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is seeking a customer service-oriented team member in Vancouver, WA. The role focuses on delivering outstanding service, maintaining a safe and clean environment, and supporting store operations to ensure customers feel valued and return again.

Responsibilities include assisting customers, answering product questions, bagging, loading merchandise, and following safety procedures. The position emphasizes respect, integrity, and customer-centric engagement.

Qualifications

• Must be able to meet the minimum physical demands of the position.
• Must be 16 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math: counting, addition, and subtraction.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Assist with customer requests; retrieving, lifting and locating product.
• Greet customers, help customers load merchandise on the conveyor belt, bag merchandise and thank customers.
• Assist in removing customer's merchandise from bottom of bascart for checkout.
• Follow bagging preferences and use appropriate bags.
• Offer assistance to customers with loading bags into their car.
• Control shrink by following company shrink initiatives.
• Retrieve carts and return them to designated areas.
• Understand the store layout and locate products; conduct price checks for cashiers.
• Observe scheduled shift operating hours.
• Display a positive, friendly attitude.
• Reinforce safety programs and notify management of unsafe conditions.
• Execute safety sweeps program and inspect sales floor every half hour.
• Notify management of accidents.
• Maintain cleanliness standards across areas including lobby, restrooms, sales floor, and parking lot.
• Report safety risks or illegal activity.
• Collaborate with Front-end associates to encourage teamwork.
• Adhere to all laws and company guidelines.
• Must be able to perform essential functions of the position with or without accommodation.

Skills

Effective communication skills

Ability to handle stressful situations

Basic math skills

Job description

The Kroger Co. is seeking a customer service-oriented team member in Vancouver, WA. The role focuses on delivering outstanding service, maintaining a safe and clean environment, and supporting store operations to ensure customers feel valued and return again.

Responsibilities include assisting customers, answering product questions, bagging, loading merchandise, and following safety procedures. The position emphasizes respect, integrity, and customer-centric engagement.