Customer-First Glasses & Style Advisor

Warby Parker; Durham (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

Paid sick leave

Paid holidays

Vacation days

Job summary

Warby Parker is seeking a well-rounded Sales Advisor to deliver exceptional service in our retail locations and to help customers experience the brand in a goosebump-inducing way.

The role emphasizes product knowledge, proactive problem solving, and a collaborative, inclusive team environment. You’ll contribute to the way we reinvent the glasses-shopping experience while supporting store goals and a fast-paced, fashion-forward culture.

Qualifications

• Experience in a service-minded environment.
• Ability to communicate Warby Parker values and brand philosophy on the sales floor.
• Demonstrated product knowledge and ability to advise customers on styles.

Responsibilities

• Communicate Warby Parker's values and brand philosophy on the sales floor.
• Delight customers through excellent service.
• Demonstrate product knowledge and offer style advice.
• Contribute to innovating retail and the glasses-shopping experience.
• Anticipate needs of team and customers; assist as needed.
• Foster an inclusive culture by treating customers and colleagues with respect.

Skills

Customer service

Product knowledge

Communication

Teamwork

Problem solving

Detail oriented

Fashion interest

Job description

Warby Parker is seeking a well-rounded Sales Advisor to deliver exceptional service in our retail locations and to help customers experience the brand in a goosebump-inducing way.

The role emphasizes product knowledge, proactive problem solving, and a collaborative, inclusive team environment. You’ll contribute to the way we reinvent the glasses-shopping experience while supporting store goals and a fast-paced, fashion-forward culture.