Customer Experience & Style Advisor

Warby Parker; Palo Alto (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Vision, and Dental

Life and AD&D Insurance

401(k) retirement plan

Paid holidays

Parental leave

Free eyewear

Employee stock purchase plan

EAP (Employee Assistance Program)

Bereavement support

Education reimbursement for optics

Paid sick leave

Vacation days

Job summary

Warby Parker is seeking a Sales Advisor to deliver outstanding customer service in our retail stores. You will communicate our brand values, share expert product knowledge, and help customers find the perfect pair of glasses.

This role offers opportunities to contribute to a fast-growing team and participate in various store projects. Ideal candidates bring customer-facing experience, strong communication, and a proactive, team-oriented mindset.

Qualifications

• Previous customer-facing experience in a service environment.
• Experience in a fast-paced retail setting is a plus.
• Ability to communicate clearly with a diverse customer base.

Responsibilities

• Communicate Warby Parker's values and brand on the sales floor.
• Delight customers through exceptional service.
• Demonstrate product knowledge and offer style advice.
• Contribute to evolving the retail and glasses-shopping experience.
• Support teammates and customers with proactive help.

Skills

Customer-facing

Communication

Team player

Problem solving

Detail-oriented

Entrepreneurial spirit

Fashion interest

Tools

POS system

Cash handling

Job description

Warby Parker is seeking a Sales Advisor to deliver outstanding customer service in our retail stores. You will communicate our brand values, share expert product knowledge, and help customers find the perfect pair of glasses.

This role offers opportunities to contribute to a fast-growing team and participate in various store projects. Ideal candidates bring customer-facing experience, strong communication, and a proactive, team-oriented mindset.