Customer-First Cashier & Service Specialist

Floor & Decor Holdings Inc.; Waltham (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Paid vacation and holidays

Equal Employment Opportunity

Job summary

Floor & Decor in Waltham, MA is hiring for a Cashier (Customer Service Associate). You will greet customers, assist with projects, process sales at the POS, and handle returns while upholding safety standards. Opportunities exist for both full-time and part-time roles.

Qualified applicants are 18+, have basic math skills and customer service experience; occasional travel to other stores is possible. Floor & Decor emphasizes exceptional service and a positive, energetic attitude.

Qualifications

• Must be 18 years or older
• Knowledge of basic math skills
• Customer service experience
• Potential travel to other stores for support

Responsibilities

• Greet every customer in a helpful and courteous manner.
• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations.
• Demonstrate and understand compliance of the company’s safety processes.
• Act and work in a manner consistent with the company’s core values.
• Process customers at checkout using the point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Open and close registers.
• Follow established cash, check and credit card acceptance procedures.
• Answer the telephone according to the company guidelines.
• Stock, tag and display merchandise as required.
• Be able to create price tags and merchandise signs.

Skills

Friendly

Entrepreneurial

Honest and accountable

Job description

Floor & Decor in Waltham, MA is hiring for a Cashier (Customer Service Associate). You will greet customers, assist with projects, process sales at the POS, and handle returns while upholding safety standards. Opportunities exist for both full-time and part-time roles.

Qualified applicants are 18+, have basic math skills and customer service experience; occasional travel to other stores is possible. Floor & Decor emphasizes exceptional service and a positive, energetic attitude.